Hi,

I updated my 2.0 to build 570 this morning and then noticed in the
Xbase++ work bench title [Not Activated].  I have not changed hardward
on my laptop with the exception of plugging an external monitor into
the port replicator so I am at a loss as to what hardware component
the Xbase++ license manager thinks has changed.

The last update applied prior to that was 560 which would have been
done within a day of it's Nov 10 release.

Regards... Jonathan

I have this problem from several days ago.
My problem was that I installed and uninstalled the product four times 
because my antivirus blocked and deleted files of the installation.
Now always it said "product Not Activated" and I only have this in my first 
machine.
I sent several message to Alaska Team.
Regards.
César.

"Jonathan Leeming" escribió en el mensaje de 
noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...

Hi,

I updated my 2.0 to build 570 this morning and then noticed in the
Xbase++ work bench title [Not Activated].  I have not changed hardward
on my laptop with the exception of plugging an external monitor into
the port replicator so I am at a loss as to what hardware component
the Xbase++ license manager thinks has changed.

The last update applied prior to that was 560 which would have been
done within a day of it's Nov 10 release.

Regards... Jonathan

On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
<ccalvoc@telefonica.net> wrote:

>I have this problem from several days ago.
>My problem was that I installed and uninstalled the product four times 
>because my antivirus blocked and deleted files of the installation.
>Now always it said "product Not Activated" and I only have this in my first 
>machine.
>I sent several message to Alaska Team.
>Regards.
>César.
>
>"Jonathan Leeming" escribió en el mensaje de 
>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>
>Hi,
>
>I updated my 2.0 to build 570 this morning and then noticed in the
>Xbase++ work bench title [Not Activated].  I have not changed hardward
>on my laptop with the exception of plugging an external monitor into
>the port replicator so I am at a loss as to what hardware component
>the Xbase++ license manager thinks has changed.
>
>The last update applied prior to that was 560 which would have been
>done within a day of it's Nov 10 release.
>
>Regards... Jonathan 

Hi César,

I have not re-installed 2.0  since it's original install back in
October.  In looking though the Installation history I have release
554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
Kaspersky AV and their license validation process that is I belive
profiles the machine hardware looking for changes.

I'm truly guessing here! 

I have gone into the license manager an reactivated it with no
problems but I hate to burn up my installation allowance.  I currently
only have it licensed on my laptop but would still like to license it
on my home PC so I can play around with some new features when I have
a free moment at home.

Thanks for your input... Regards... Jonathan

Now other error and not is possible update:

I hope Alaska resolve all problems and we can have the product updated.

However, this new way for the installation is very complicated.

Regards.
César.

"Jonathan Leeming" escribió en el mensaje de 
noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...

On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
<ccalvoc@telefonica.net> wrote:

>I have this problem from several days ago.
>My problem was that I installed and uninstalled the product four times
>because my antivirus blocked and deleted files of the installation.
>Now always it said "product Not Activated" and I only have this in my first
>machine.
>I sent several message to Alaska Team.
>Regards.
>César.
>
>"Jonathan Leeming" escribió en el mensaje de
>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>
>Hi,
>
>I updated my 2.0 to build 570 this morning and then noticed in the
>Xbase++ work bench title [Not Activated].  I have not changed hardward
>on my laptop with the exception of plugging an external monitor into
>the port replicator so I am at a loss as to what hardware component
>the Xbase++ license manager thinks has changed.
>
>The last update applied prior to that was 560 which would have been
>done within a day of it's Nov 10 release.
>
>Regards... Jonathan

Hi César,

I have not re-installed 2.0  since it's original install back in
October.  In looking though the Installation history I have release
554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
Kaspersky AV and their license validation process that is I belive
profiles the machine hardware looking for changes.

I'm truly guessing here!

I have gone into the license manager an reactivated it with no
problems but I hate to burn up my installation allowance.  I currently
only have it licensed on my laptop but would still like to license it
on my home PC so I can play around with some new features when I have
a free moment at home.

Thanks for your input... Regards... Jonathan

Hello Mr Calvo,

Your issue has an additional vector which complicates things. You have not
been provided with a proper product key matching your Professional
Subscription. I was assurred that you will be provided with a proper
product shipment - this seems to got stuck here.

I will care on that.

My personal goal: Have the shipment on the way before end of this 
week.......

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message 
news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
> Now other error and not is possible update:
>
> I hope Alaska resolve all problems and we can have the product updated.
>
> However, this new way for the installation is very complicated.
>
> Regards.
> César.
>
> "Jonathan Leeming" escribió en el mensaje de
> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>
> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
> <ccalvoc@telefonica.net> wrote:
>
>>I have this problem from several days ago.
>>My problem was that I installed and uninstalled the product four times
>>because my antivirus blocked and deleted files of the installation.
>>Now always it said "product Not Activated" and I only have this in my 
>>first
>>machine.
>>I sent several message to Alaska Team.
>>Regards.
>>César.
>>
>>"Jonathan Leeming" escribió en el mensaje de
>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>
>>Hi,
>>
>>I updated my 2.0 to build 570 this morning and then noticed in the
>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>on my laptop with the exception of plugging an external monitor into
>>the port replicator so I am at a loss as to what hardware component
>>the Xbase++ license manager thinks has changed.
>>
>>The last update applied prior to that was 560 which would have been
>>done within a day of it's Nov 10 release.
>>
>>Regards... Jonathan
>
> Hi César,
>
> I have not re-installed 2.0  since it's original install back in
> October.  In looking though the Installation history I have release
> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
> Kaspersky AV and their license validation process that is I belive
> profiles the machine hardware looking for changes.
>
> I'm truly guessing here!
>
> I have gone into the license manager an reactivated it with no
> problems but I hate to burn up my installation allowance.  I currently
> only have it licensed on my laptop but would still like to license it
> on my home PC so I can play around with some new features when I have
> a free moment at home.
>
> Thanks for your input... Regards... Jonathan
>

Thanks Andreas,

I thought there was something wrong installation as I install the 
professional subscription and next it updated to foundation but with the 
issues described.

Then,
Do you send me the product on a CD with the correct product key or it will 
be resolved in my account for to download ?

Regards,
César.

"Andreas Herdt" escribió en el mensaje de 
noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...

Hello Mr Calvo,

Your issue has an additional vector which complicates things. You have not
been provided with a proper product key matching your Professional
Subscription. I was assurred that you will be provided with a proper
product shipment - this seems to got stuck here.

I will care on that.

My personal goal: Have the shipment on the way before end of this
week.......

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message
news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
> Now other error and not is possible update:
>
> I hope Alaska resolve all problems and we can have the product updated.
>
> However, this new way for the installation is very complicated.
>
> Regards.
> César.
>
> "Jonathan Leeming" escribió en el mensaje de
> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>
> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
> <ccalvoc@telefonica.net> wrote:
>
>>I have this problem from several days ago.
>>My problem was that I installed and uninstalled the product four times
>>because my antivirus blocked and deleted files of the installation.
>>Now always it said "product Not Activated" and I only have this in my 
>>first
>>machine.
>>I sent several message to Alaska Team.
>>Regards.
>>César.
>>
>>"Jonathan Leeming" escribió en el mensaje de
>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>
>>Hi,
>>
>>I updated my 2.0 to build 570 this morning and then noticed in the
>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>on my laptop with the exception of plugging an external monitor into
>>the port replicator so I am at a loss as to what hardware component
>>the Xbase++ license manager thinks has changed.
>>
>>The last update applied prior to that was 560 which would have been
>>done within a day of it's Nov 10 release.
>>
>>Regards... Jonathan
>
> Hi César,
>
> I have not re-installed 2.0  since it's original install back in
> October.  In looking though the Installation history I have release
> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
> Kaspersky AV and their license validation process that is I belive
> profiles the machine hardware looking for changes.
>
> I'm truly guessing here!
>
> I have gone into the license manager an reactivated it with no
> problems but I hate to burn up my installation allowance.  I currently
> only have it licensed on my laptop but would still like to license it
> on my home PC so I can play around with some new features when I have
> a free moment at home.
>
> Thanks for your input... Regards... Jonathan
>

Hi Mr Calvo,

A new package will be send out tomorrow. This one will have a new
Product key for your professional product. Without a professional
key you will alway fall back to a foundation product after an update.

Important thing will be in your case to Update to the most recent version
which is build 2.00.570. It might be required to activate again in case
you encounter the same problems as other did. This is something for
which we do not have any proof.

Regarding Virus Scanners: It is important the Scanner does not touch
or hook file operations to %appdata%.

Anyway, after update and after you have possible observations, just
tell us, we need to dig into then (which propably will be in the new
year 

Hope this helps.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message 
news:585c8377$7e08e2fd$25a19@news.alaska-software.com...
> Thanks Andreas,
>
> I thought there was something wrong installation as I install the 
> professional subscription and next it updated to foundation but with the 
> issues described.
>
> Then,
> Do you send me the product on a CD with the correct product key or it will 
> be resolved in my account for to download ?
>
> Regards,
> César.
>
> "Andreas Herdt" escribió en el mensaje de 
> noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...
>
> Hello Mr Calvo,
>
> Your issue has an additional vector which complicates things. You have not
> been provided with a proper product key matching your Professional
> Subscription. I was assurred that you will be provided with a proper
> product shipment - this seems to got stuck here.
>
> I will care on that.
>
> My personal goal: Have the shipment on the way before end of this
> week.......
>
> With my best regards,
>
> -- 
>  Andreas Herdt
>  Alaska Software
>
> --------------------------------------------------------------------
>
> Technical Support:      support@alaska-software.com
>
> News Server:            news.alaska-software.com
> Homepage:               http://www.alaska-software.com
> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>
> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
> Fax US Office:          +1 (646) 218 1281
> --------------------------------------------------------------------
>
> "César Calvo" <ccalvoc@telefonica.net> wrote in message
> news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
>> Now other error and not is possible update:
>>
>> I hope Alaska resolve all problems and we can have the product updated.
>>
>> However, this new way for the installation is very complicated.
>>
>> Regards.
>> César.
>>
>> "Jonathan Leeming" escribió en el mensaje de
>> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>>
>> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
>> <ccalvoc@telefonica.net> wrote:
>>
>>>I have this problem from several days ago.
>>>My problem was that I installed and uninstalled the product four times
>>>because my antivirus blocked and deleted files of the installation.
>>>Now always it said "product Not Activated" and I only have this in my 
>>>first
>>>machine.
>>>I sent several message to Alaska Team.
>>>Regards.
>>>César.
>>>
>>>"Jonathan Leeming" escribió en el mensaje de
>>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>>
>>>Hi,
>>>
>>>I updated my 2.0 to build 570 this morning and then noticed in the
>>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>>on my laptop with the exception of plugging an external monitor into
>>>the port replicator so I am at a loss as to what hardware component
>>>the Xbase++ license manager thinks has changed.
>>>
>>>The last update applied prior to that was 560 which would have been
>>>done within a day of it's Nov 10 release.
>>>
>>>Regards... Jonathan
>>
>> Hi César,
>>
>> I have not re-installed 2.0  since it's original install back in
>> October.  In looking though the Installation history I have release
>> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
>> Kaspersky AV and their license validation process that is I belive
>> profiles the machine hardware looking for changes.
>>
>> I'm truly guessing here!
>>
>> I have gone into the license manager an reactivated it with no
>> problems but I hate to burn up my installation allowance.  I currently
>> only have it licensed on my laptop but would still like to license it
>> on my home PC so I can play around with some new features when I have
>> a free moment at home.
>>
>> Thanks for your input... Regards... Jonathan
>>

Many Thanks dear Andreas.
I will inform you via my personal email when I have the product and how was 
it.
Regards.
César.

"Andreas Herdt" escribió en el mensaje de 
noticias:5a560774$2630e75d$2af7c@news.alaska-software.com...

Hi Mr Calvo,

A new package will be send out tomorrow. This one will have a new
Product key for your professional product. Without a professional
key you will alway fall back to a foundation product after an update.

Important thing will be in your case to Update to the most recent version
which is build 2.00.570. It might be required to activate again in case
you encounter the same problems as other did. This is something for
which we do not have any proof.

Regarding Virus Scanners: It is important the Scanner does not touch
or hook file operations to %appdata%.

Anyway, after update and after you have possible observations, just
tell us, we need to dig into then (which propably will be in the new
year 

Hope this helps.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message
news:585c8377$7e08e2fd$25a19@news.alaska-software.com...
> Thanks Andreas,
>
> I thought there was something wrong installation as I install the 
> professional subscription and next it updated to foundation but with the 
> issues described.
>
> Then,
> Do you send me the product on a CD with the correct product key or it will 
> be resolved in my account for to download ?
>
> Regards,
> César.
>
> "Andreas Herdt" escribió en el mensaje de 
> noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...
>
> Hello Mr Calvo,
>
> Your issue has an additional vector which complicates things. You have not
> been provided with a proper product key matching your Professional
> Subscription. I was assurred that you will be provided with a proper
> product shipment - this seems to got stuck here.
>
> I will care on that.
>
> My personal goal: Have the shipment on the way before end of this
> week.......
>
> With my best regards,
>
> -- 
>  Andreas Herdt
>  Alaska Software
>
> --------------------------------------------------------------------
>
> Technical Support:      support@alaska-software.com
>
> News Server:            news.alaska-software.com
> Homepage:               http://www.alaska-software.com
> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>
> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
> Fax US Office:          +1 (646) 218 1281
> --------------------------------------------------------------------
>
> "César Calvo" <ccalvoc@telefonica.net> wrote in message
> news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
>> Now other error and not is possible update:
>>
>> I hope Alaska resolve all problems and we can have the product updated.
>>
>> However, this new way for the installation is very complicated.
>>
>> Regards.
>> César.
>>
>> "Jonathan Leeming" escribió en el mensaje de
>> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>>
>> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
>> <ccalvoc@telefonica.net> wrote:
>>
>>>I have this problem from several days ago.
>>>My problem was that I installed and uninstalled the product four times
>>>because my antivirus blocked and deleted files of the installation.
>>>Now always it said "product Not Activated" and I only have this in my 
>>>first
>>>machine.
>>>I sent several message to Alaska Team.
>>>Regards.
>>>César.
>>>
>>>"Jonathan Leeming" escribió en el mensaje de
>>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>>
>>>Hi,
>>>
>>>I updated my 2.0 to build 570 this morning and then noticed in the
>>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>>on my laptop with the exception of plugging an external monitor into
>>>the port replicator so I am at a loss as to what hardware component
>>>the Xbase++ license manager thinks has changed.
>>>
>>>The last update applied prior to that was 560 which would have been
>>>done within a day of it's Nov 10 release.
>>>
>>>Regards... Jonathan
>>
>> Hi César,
>>
>> I have not re-installed 2.0  since it's original install back in
>> October.  In looking though the Installation history I have release
>> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
>> Kaspersky AV and their license validation process that is I belive
>> profiles the machine hardware looking for changes.
>>
>> I'm truly guessing here!
>>
>> I have gone into the license manager an reactivated it with no
>> problems but I hate to burn up my installation allowance.  I currently
>> only have it licensed on my laptop but would still like to license it
>> on my home PC so I can play around with some new features when I have
>> a free moment at home.
>>
>> Thanks for your input... Regards... Jonathan
>>

Hello Andreas.
In my account you are put one file of language pack, but I think this is not 
usefull for me.
When you say "A new package will be send out tomorrow", you mean one sent to 
my postal adress or it will be put in my account for to download?
I have sent twice message to you, one with my adress and other relative the 
language pack.
Regards.
César.


"Andreas Herdt" escribió en el mensaje de 
noticias:5a560774$2630e75d$2af7c@news.alaska-software.com...

Hi Mr Calvo,

A new package will be send out tomorrow. This one will have a new
Product key for your professional product. Without a professional
key you will alway fall back to a foundation product after an update.

Important thing will be in your case to Update to the most recent version
which is build 2.00.570. It might be required to activate again in case
you encounter the same problems as other did. This is something for
which we do not have any proof.

Regarding Virus Scanners: It is important the Scanner does not touch
or hook file operations to %appdata%.

Anyway, after update and after you have possible observations, just
tell us, we need to dig into then (which propably will be in the new
year 

Hope this helps.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message
news:585c8377$7e08e2fd$25a19@news.alaska-software.com...
> Thanks Andreas,
>
> I thought there was something wrong installation as I install the 
> professional subscription and next it updated to foundation but with the 
> issues described.
>
> Then,
> Do you send me the product on a CD with the correct product key or it will 
> be resolved in my account for to download ?
>
> Regards,
> César.
>
> "Andreas Herdt" escribió en el mensaje de 
> noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...
>
> Hello Mr Calvo,
>
> Your issue has an additional vector which complicates things. You have not
> been provided with a proper product key matching your Professional
> Subscription. I was assurred that you will be provided with a proper
> product shipment - this seems to got stuck here.
>
> I will care on that.
>
> My personal goal: Have the shipment on the way before end of this
> week.......
>
> With my best regards,
>
> -- 
>  Andreas Herdt
>  Alaska Software
>
> --------------------------------------------------------------------
>
> Technical Support:      support@alaska-software.com
>
> News Server:            news.alaska-software.com
> Homepage:               http://www.alaska-software.com
> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>
> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
> Fax US Office:          +1 (646) 218 1281
> --------------------------------------------------------------------
>
> "César Calvo" <ccalvoc@telefonica.net> wrote in message
> news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
>> Now other error and not is possible update:
>>
>> I hope Alaska resolve all problems and we can have the product updated.
>>
>> However, this new way for the installation is very complicated.
>>
>> Regards.
>> César.
>>
>> "Jonathan Leeming" escribió en el mensaje de
>> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>>
>> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
>> <ccalvoc@telefonica.net> wrote:
>>
>>>I have this problem from several days ago.
>>>My problem was that I installed and uninstalled the product four times
>>>because my antivirus blocked and deleted files of the installation.
>>>Now always it said "product Not Activated" and I only have this in my 
>>>first
>>>machine.
>>>I sent several message to Alaska Team.
>>>Regards.
>>>César.
>>>
>>>"Jonathan Leeming" escribió en el mensaje de
>>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>>
>>>Hi,
>>>
>>>I updated my 2.0 to build 570 this morning and then noticed in the
>>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>>on my laptop with the exception of plugging an external monitor into
>>>the port replicator so I am at a loss as to what hardware component
>>>the Xbase++ license manager thinks has changed.
>>>
>>>The last update applied prior to that was 560 which would have been
>>>done within a day of it's Nov 10 release.
>>>
>>>Regards... Jonathan
>>
>> Hi César,
>>
>> I have not re-installed 2.0  since it's original install back in
>> October.  In looking though the Installation history I have release
>> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
>> Kaspersky AV and their license validation process that is I belive
>> profiles the machine hardware looking for changes.
>>
>> I'm truly guessing here!
>>
>> I have gone into the license manager an reactivated it with no
>> problems but I hate to burn up my installation allowance.  I currently
>> only have it licensed on my laptop but would still like to license it
>> on my home PC so I can play around with some new features when I have
>> a free moment at home.
>>
>> Thanks for your input... Regards... Jonathan
>>

Hi Cesar,

The german language pack is not specific to an account. It is visible to
anybody.

Your real physical package will be send the traditional way -> postal 
service.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message 
news:3632268d$46ae11a1$4ce54@news.alaska-software.com...
> Hello Andreas.
> In my account you are put one file of language pack, but I think this is 
> not usefull for me.
> When you say "A new package will be send out tomorrow", you mean one sent 
> to my postal adress or it will be put in my account for to download?
> I have sent twice message to you, one with my adress and other relative 
> the language pack.
> Regards.
> César.
>
>
> "Andreas Herdt" escribió en el mensaje de 
> noticias:5a560774$2630e75d$2af7c@news.alaska-software.com...
>
> Hi Mr Calvo,
>
> A new package will be send out tomorrow. This one will have a new
> Product key for your professional product. Without a professional
> key you will alway fall back to a foundation product after an update.
>
> Important thing will be in your case to Update to the most recent version
> which is build 2.00.570. It might be required to activate again in case
> you encounter the same problems as other did. This is something for
> which we do not have any proof.
>
> Regarding Virus Scanners: It is important the Scanner does not touch
> or hook file operations to %appdata%.
>
> Anyway, after update and after you have possible observations, just
> tell us, we need to dig into then (which propably will be in the new
> year ;-)
>
> Hope this helps.
>
> With my best regards,
>
> -- 
>  Andreas Herdt
>  Alaska Software
>
> --------------------------------------------------------------------
>
> Technical Support:      support@alaska-software.com
>
> News Server:            news.alaska-software.com
> Homepage:               http://www.alaska-software.com
> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>
> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
> Fax US Office:          +1 (646) 218 1281
> --------------------------------------------------------------------
>
> "César Calvo" <ccalvoc@telefonica.net> wrote in message
> news:585c8377$7e08e2fd$25a19@news.alaska-software.com...
>> Thanks Andreas,
>>
>> I thought there was something wrong installation as I install the 
>> professional subscription and next it updated to foundation but with the 
>> issues described.
>>
>> Then,
>> Do you send me the product on a CD with the correct product key or it 
>> will be resolved in my account for to download ?
>>
>> Regards,
>> César.
>>
>> "Andreas Herdt" escribió en el mensaje de 
>> noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...
>>
>> Hello Mr Calvo,
>>
>> Your issue has an additional vector which complicates things. You have 
>> not
>> been provided with a proper product key matching your Professional
>> Subscription. I was assurred that you will be provided with a proper
>> product shipment - this seems to got stuck here.
>>
>> I will care on that.
>>
>> My personal goal: Have the shipment on the way before end of this
>> week.......
>>
>> With my best regards,
>>
>> -- 
>>  Andreas Herdt
>>  Alaska Software
>>
>> --------------------------------------------------------------------
>>
>> Technical Support:      support@alaska-software.com
>>
>> News Server:            news.alaska-software.com
>> Homepage:               http://www.alaska-software.com
>> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>>
>> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
>> Fax US Office:          +1 (646) 218 1281
>> --------------------------------------------------------------------
>>
>> "César Calvo" <ccalvoc@telefonica.net> wrote in message
>> news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
>>> Now other error and not is possible update:
>>>
>>> I hope Alaska resolve all problems and we can have the product updated.
>>>
>>> However, this new way for the installation is very complicated.
>>>
>>> Regards.
>>> César.
>>>
>>> "Jonathan Leeming" escribió en el mensaje de
>>> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>>>
>>> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
>>> <ccalvoc@telefonica.net> wrote:
>>>
>>>>I have this problem from several days ago.
>>>>My problem was that I installed and uninstalled the product four times
>>>>because my antivirus blocked and deleted files of the installation.
>>>>Now always it said "product Not Activated" and I only have this in my 
>>>>first
>>>>machine.
>>>>I sent several message to Alaska Team.
>>>>Regards.
>>>>César.
>>>>
>>>>"Jonathan Leeming" escribió en el mensaje de
>>>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>>>
>>>>Hi,
>>>>
>>>>I updated my 2.0 to build 570 this morning and then noticed in the
>>>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>>>on my laptop with the exception of plugging an external monitor into
>>>>the port replicator so I am at a loss as to what hardware component
>>>>the Xbase++ license manager thinks has changed.
>>>>
>>>>The last update applied prior to that was 560 which would have been
>>>>done within a day of it's Nov 10 release.
>>>>
>>>>Regards... Jonathan
>>>
>>> Hi César,
>>>
>>> I have not re-installed 2.0  since it's original install back in
>>> October.  In looking though the Installation history I have release
>>> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
>>> Kaspersky AV and their license validation process that is I belive
>>> profiles the machine hardware looking for changes.
>>>
>>> I'm truly guessing here!
>>>
>>> I have gone into the license manager an reactivated it with no
>>> problems but I hate to burn up my installation allowance.  I currently
>>> only have it licensed on my laptop but would still like to license it
>>> on my home PC so I can play around with some new features when I have
>>> a free moment at home.
>>>
>>> Thanks for your input... Regards... Jonathan
>>>

Ah, ok.

Today it was visible, not before.
For the postal service, yesterday I sent you my adress for your 
confirmation.
I still had not received any package, It must have been without sending.
Thanks.

César.


"Andreas Herdt" escribió en el mensaje de 
noticias:654283f0$7fe4837$4c298@news.alaska-software.com...

Hi Cesar,

The german language pack is not specific to an account. It is visible to
anybody.

Your real physical package will be send the traditional way -> postal
service.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo" <ccalvoc@telefonica.net> wrote in message
news:3632268d$46ae11a1$4ce54@news.alaska-software.com...
> Hello Andreas.
> In my account you are put one file of language pack, but I think this is 
> not usefull for me.
> When you say "A new package will be send out tomorrow", you mean one sent 
> to my postal adress or it will be put in my account for to download?
> I have sent twice message to you, one with my adress and other relative 
> the language pack.
> Regards.
> César.
>
>
> "Andreas Herdt" escribió en el mensaje de 
> noticias:5a560774$2630e75d$2af7c@news.alaska-software.com...
>
> Hi Mr Calvo,
>
> A new package will be send out tomorrow. This one will have a new
> Product key for your professional product. Without a professional
> key you will alway fall back to a foundation product after an update.
>
> Important thing will be in your case to Update to the most recent version
> which is build 2.00.570. It might be required to activate again in case
> you encounter the same problems as other did. This is something for
> which we do not have any proof.
>
> Regarding Virus Scanners: It is important the Scanner does not touch
> or hook file operations to %appdata%.
>
> Anyway, after update and after you have possible observations, just
> tell us, we need to dig into then (which propably will be in the new
> year ;-)
>
> Hope this helps.
>
> With my best regards,
>
> -- 
>  Andreas Herdt
>  Alaska Software
>
> --------------------------------------------------------------------
>
> Technical Support:      support@alaska-software.com
>
> News Server:            news.alaska-software.com
> Homepage:               http://www.alaska-software.com
> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>
> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
> Fax US Office:          +1 (646) 218 1281
> --------------------------------------------------------------------
>
> "César Calvo" <ccalvoc@telefonica.net> wrote in message
> news:585c8377$7e08e2fd$25a19@news.alaska-software.com...
>> Thanks Andreas,
>>
>> I thought there was something wrong installation as I install the 
>> professional subscription and next it updated to foundation but with the 
>> issues described.
>>
>> Then,
>> Do you send me the product on a CD with the correct product key or it 
>> will be resolved in my account for to download ?
>>
>> Regards,
>> César.
>>
>> "Andreas Herdt" escribió en el mensaje de 
>> noticias:1674f1e3$1c51b01f$2424e@news.alaska-software.com...
>>
>> Hello Mr Calvo,
>>
>> Your issue has an additional vector which complicates things. You have 
>> not
>> been provided with a proper product key matching your Professional
>> Subscription. I was assurred that you will be provided with a proper
>> product shipment - this seems to got stuck here.
>>
>> I will care on that.
>>
>> My personal goal: Have the shipment on the way before end of this
>> week.......
>>
>> With my best regards,
>>
>> -- 
>>  Andreas Herdt
>>  Alaska Software
>>
>> --------------------------------------------------------------------
>>
>> Technical Support:      support@alaska-software.com
>>
>> News Server:            news.alaska-software.com
>> Homepage:               http://www.alaska-software.com
>> WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm
>>
>> Fax European Office:    +49 (0) 61 96 - 77 99 99 23
>> Fax US Office:          +1 (646) 218 1281
>> --------------------------------------------------------------------
>>
>> "César Calvo" <ccalvoc@telefonica.net> wrote in message
>> news:42d7bbc8$284334e2$208bd@news.alaska-software.com...
>>> Now other error and not is possible update:
>>>
>>> I hope Alaska resolve all problems and we can have the product updated.
>>>
>>> However, this new way for the installation is very complicated.
>>>
>>> Regards.
>>> César.
>>>
>>> "Jonathan Leeming" escribió en el mensaje de
>>> noticias:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
>>>
>>> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
>>> <ccalvoc@telefonica.net> wrote:
>>>
>>>>I have this problem from several days ago.
>>>>My problem was that I installed and uninstalled the product four times
>>>>because my antivirus blocked and deleted files of the installation.
>>>>Now always it said "product Not Activated" and I only have this in my 
>>>>first
>>>>machine.
>>>>I sent several message to Alaska Team.
>>>>Regards.
>>>>César.
>>>>
>>>>"Jonathan Leeming" escribió en el mensaje de
>>>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>>>
>>>>Hi,
>>>>
>>>>I updated my 2.0 to build 570 this morning and then noticed in the
>>>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>>>on my laptop with the exception of plugging an external monitor into
>>>>the port replicator so I am at a loss as to what hardware component
>>>>the Xbase++ license manager thinks has changed.
>>>>
>>>>The last update applied prior to that was 560 which would have been
>>>>done within a day of it's Nov 10 release.
>>>>
>>>>Regards... Jonathan
>>>
>>> Hi César,
>>>
>>> I have not re-installed 2.0  since it's original install back in
>>> October.  In looking though the Installation history I have release
>>> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
>>> Kaspersky AV and their license validation process that is I belive
>>> profiles the machine hardware looking for changes.
>>>
>>> I'm truly guessing here!
>>>
>>> I have gone into the license manager an reactivated it with no
>>> problems but I hate to burn up my installation allowance.  I currently
>>> only have it licensed on my laptop but would still like to license it
>>> on my home PC so I can play around with some new features when I have
>>> a free moment at home.
>>>
>>> Thanks for your input... Regards... Jonathan
>>>

Andreas Herdt wrote:

> Regarding Virus Scanners: It is important the Scanner does not touch
> or hook file operations to %appdata%.

Despite the fact that host based malware scanners are almost useless by
design and generate more problems then they solve, I don't think it is good
practice to tell people to switch off any security measures to be able to
install or activate software.


Thomas

Hi Thomas,

Strictly spoken you are right.

It should read:

Regarding Virus Scanners: It is important the Scanner does not destroy files 
or prevent file operations to %appdata%.

Unfortunately this world heavily depends on Virus Scanner quality. Brave new 
world.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Thomas Braun" wrote in message 
news:1w71l4skopggm.18xzzk7eaxixf$.dlg@40tude.net...
> Andreas Herdt wrote:
>
>> Regarding Virus Scanners: It is important the Scanner does not touch
>> or hook file operations to %appdata%.
>
> Despite the fact that host based malware scanners are almost useless by
> design and generate more problems then they solve, I don't think it is 
> good
> practice to tell people to switch off any security measures to be able to
> install or activate software.
>
> :-)
> Thomas

Andreas Herdt wrote:

> Regarding Virus Scanners: It is important the Scanner does not destroy files 
> or prevent file operations to %appdata%.
> 
> Unfortunately this world heavily depends on Virus Scanner quality. Brave new 
> world.

Just the other day, a obvious virus email (zipped .scr file attachement
with "your documents" subject) passed all our security measures (mail
server based email scanner & antivirus on the internet gateway) whithout
any warning at all.

The receipient managed to open the zip and click on the .scr file (*sigh*),
but since my users do not have enough rights on their workstations to do
any real damage, we are still safe 

Virustotal.com had a 3 out of 50 detection quota... I never depend on
snakeoil software, but even putting virus scanners on all workstations
would have been of no help at all in that case.

Thomas

Hi Jonathan,

We are not 100% sure what happened in your case. With the current
activation tool the algorithms are less sensitive regarding second USB
devices, MAC addresses and others.

I was assurred that your Counters have been reset to the previous
states and I like you to observe the behaviour with the next update.
Eventually we will require to gather additional information then.

In the meantime enjoy 2.00.570 

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Jonathan Leeming" wrote in message 
news:hi619a96d33qdcd60u56h1cr479g4420hg@4ax.com...
> On Tue, 16 Dec 2014 21:02:46 +0100, César Calvo
> <ccalvoc@telefonica.net> wrote:
>
>>I have this problem from several days ago.
>>My problem was that I installed and uninstalled the product four times
>>because my antivirus blocked and deleted files of the installation.
>>Now always it said "product Not Activated" and I only have this in my 
>>first
>>machine.
>>I sent several message to Alaska Team.
>>Regards.
>>César.
>>
>>"Jonathan Leeming" escribió en el mensaje de
>>noticias:o6p09alh521c1lp01pmb8i0o8r67d9p6sf@4ax.com...
>>
>>Hi,
>>
>>I updated my 2.0 to build 570 this morning and then noticed in the
>>Xbase++ work bench title [Not Activated].  I have not changed hardward
>>on my laptop with the exception of plugging an external monitor into
>>the port replicator so I am at a loss as to what hardware component
>>the Xbase++ license manager thinks has changed.
>>
>>The last update applied prior to that was 560 which would have been
>>done within a day of it's Nov 10 release.
>>
>>Regards... Jonathan
>
> Hi César,
>
> I have not re-installed 2.0  since it's original install back in
> October.  In looking though the Installation history I have release
> 554, 556, 560 & now 570.  I'm wondering if there is a conflict with my
> Kaspersky AV and their license validation process that is I belive
> profiles the machine hardware looking for changes.
>
> I'm truly guessing here!
>
> I have gone into the license manager an reactivated it with no
> problems but I hate to burn up my installation allowance.  I currently
> only have it licensed on my laptop but would still like to license it
> on my home PC so I can play around with some new features when I have
> a free moment at home.
>
> Thanks for your input... Regards... Jonathan

Hi,

I found out, that ONLY my HP Desktop pc AND ( one USB Stick or one 1.8" 
USB HDD) had this problem with all Xbase++ 2.0 installations.
My selfmade PC had no problems with any USB devices.
NO PC had problems with WD USB-HDDs ...

After installation of Xbase 2.00 on this PC I did activate it.
When I now used the USB-Stick or the 1.8" USB HDD, and start the 
workbench it says "[Not Activated]" ... after removing the USB and 
restart of Xbase 2.0 it was activated again !

The release notes of Build 570 sayes, that they changed the hardware 
tool to ignore USB devices ... (my HP PC faild again)
Maybe your saved hardware ID is now different to the older one ...

And every attemp to change it or go back to the older version will burn 
1 of 4 possible activations.

THATS why I AM AGAINST THIS STUPID ACTIVATION THING !!!
IT DOES NOT WORK !

We are waiting for REAL work from Alaska and the waste there and our 
times with this activation thing !

Regards
Hubert Brandel


Am 16.12.2014 18:09, schrieb Jonathan Leeming:
> Hi,
>
> I updated my 2.0 to build 570 this morning and then noticed in the
> Xbase++ work bench title [Not Activated].  I have not changed hardward
> on my laptop with the exception of plugging an external monitor into
> the port replicator so I am at a loss as to what hardware component
> the Xbase++ license manager thinks has changed.

Dear Mr. Brandel,

let me set the records straight.

>>The release notes of Build 570 sayes, that they changed the hardware tool 
>>to ignore USB devices ... (my HP PC faild again)
>>Maybe your saved hardware ID is now different to the older one ...
In fact Build 570 is no more that sensitive to USB device and secondary MAC 
address changes. You may be required to activate again after the update but 
then the issue you had with the USB devices should be gone.

Of course,  Alaska Software simply increased your activation count to ensure 
that you are not negative affected by this issue when it first popped up 
with the release of 2.0


>> And every attemp to change it or go back to the older version will burn 1 
>> of 4 possible activations.
This is a suggestive sentence which implication that this is still the case 
with your installation - which of course is not!


>> THATS why I AM AGAINST THIS STUPID ACTIVATION THING !!!
>> IT DOES NOT WORK !
>> We are waiting for REAL work from Alaska and the waste there and our 
>> times with this activation thing !
>>
Your final statement is based on a suggestive statement which in turn is 
based on a assumption! I would like to ask you to stay with the facts. I 
also would like to ask you not to shout (upper case letters) and not to use 
inadequate wording which may be considered offending (stupid activation).

In other words you are free to express your opinion as along as you are 
doing it in a friendly and fact based way. But if you start to spread fud, 
use inadequate wording we may consider to banish you from the  newsgroup.

Truth is that in a ideal world i agree with you. But as a matter of fact, 
even in germany we know that around 50% of all mid size companies with 2-4 
developers have just one developer license  - and share that license in 
terms of distributing hotfixes and updates internally.

Bottom line here is a company is there to make profit which can be 
re-invested to support innovation and growth. For that activation is 
required in these days. So simple it is!

Finally, we are not saying that we are perfect, but we are learning and this 
way moving forward.
regards
Steffen F. Pirsig
Alaska Software Inc.



Am 16.12.2014 18:09, schrieb Jonathan Leeming:
> Hi,
>
> I updated my 2.0 to build 570 this morning and then noticed in the
> Xbase++ work bench title [Not Activated].  I have not changed hardward
> on my laptop with the exception of plugging an external monitor into
> the port replicator so I am at a loss as to what hardware component
> the Xbase++ license manager thinks has changed.

> Dear Mr. Brandel,
> let me set the records straight.

> In fact Build 570 is no more that sensitive to USB device and secondary
> MAC address changes. You may be required to activate again after the
> update but then the issue you had with the USB devices should be gone.

OK, I did not reactivate, because after the installation it was still 
activated without the USB things and still have the problem with those 2 
devices. Maybe there would be no problem after reactivating, but I can 
live without the USB devices and don't want to risk my "running system" 
now 

>> And every attemp to change it or go back to the older version will
>> burn 1 of 4 possible activations.
> This is a suggestive sentence which implication that this is still the
> case with your installation - which of course is not!

Here I am not shure with your suggestion. What I meant is that because 
if the build 570 will generate new IDs, after install back the 560 this 
will need new IDs too. And in this way it will count the usable IDs 
down. Of course this is a suggestion from me - and I will not test it !

> use inadequate wording which may be considered offending (stupid
> activation).

The activation is an mechanism not a person, so why should a mechanism 
should be offended ... and thats the way I thing about it 

> In other words you are free to express your opinion as along as you are
> doing it in a friendly and fact based way. But if you start to spread
> fud, use inadequate wording we may consider to banish you from the
> newsgroup.

I did not want to offend anyone, but I am offended by the trouble and 
waiting for missing things (german xppnat.dll, doku etc.).
I do not see that my words are not the facts that I see and read,
but if you are to offended, I can live without the NEWs group.

Maybe I should say nothing more about it and do aggre thats bad that 
peoble take without paying for .

Regards
Hubert

Hubert,

> OK, I did not reactivate, because after the installation it was still 
> activated without the USB things and still have the problem with those 2 
> devices. Maybe there would be no problem after reactivating, but I can 
> live without the USB devices and don't want to risk my "running system" 
> now 

After you have newly activated the product on your machine the activation
will no longer be sensitive on USB devices plugged in or not. At least this
is where we have improved the activation mechanism. Please give this
a try and help us closing this case. Assumptions are no benefit for anybody.

> The activation is an mechanism not a person, so why should a mechanism 
> should be offended ... and thats the way I thing about it 

It is offending and therefore a nogo on any newsgroup.

1) Software is made by human beings who are offended implicit
2) Alaska Software is offended which is no human person

No company will allow you to break rules on any forum. Give it
a try on a platforms driven by Microsoft, Mercedes, Bundestag or any other.
Don't do it here.

Again the important points which are (A) "friendly" and (B) "fact based":

> In other words you are free to express your opinion as along as you are 
> doing it in a friendly and fact based way.

No further discussion required in this matter.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Hubert Brandel" wrote in message 
news:3db240a9$e8e0e9$281d3@news.alaska-software.com...
>> Dear Mr. Brandel,
>> let me set the records straight.
>
>> In fact Build 570 is no more that sensitive to USB device and secondary
>> MAC address changes. You may be required to activate again after the
>> update but then the issue you had with the USB devices should be gone.
>
> OK, I did not reactivate, because after the installation it was still 
> activated without the USB things and still have the problem with those 2 
> devices. Maybe there would be no problem after reactivating, but I can 
> live without the USB devices and don't want to risk my "running system" 
> now ;-)
>
>>> And every attemp to change it or go back to the older version will
>>> burn 1 of 4 possible activations.
>> This is a suggestive sentence which implication that this is still the
>> case with your installation - which of course is not!
>
> Here I am not shure with your suggestion. What I meant is that because if 
> the build 570 will generate new IDs, after install back the 560 this will 
> need new IDs too. And in this way it will count the usable IDs down. Of 
> course this is a suggestion from me - and I will not test it !
>
>> use inadequate wording which may be considered offending (stupid
>> activation).
>
> The activation is an mechanism not a person, so why should a mechanism 
> should be offended ... and thats the way I thing about it :-)
>
>> In other words you are free to express your opinion as along as you are
>> doing it in a friendly and fact based way. But if you start to spread
>> fud, use inadequate wording we may consider to banish you from the
>> newsgroup.
>
> I did not want to offend anyone, but I am offended by the trouble and 
> waiting for missing things (german xppnat.dll, doku etc.).
> I do not see that my words are not the facts that I see and read,
> but if you are to offended, I can live without the NEWs group.
>
> Maybe I should say nothing more about it and do aggre thats bad that 
> peoble take without paying for .
>
> Regards
> Hubert
>

Am 17.12.2014 19:13, schrieb Andreas Herdt:

>> OK, I did not reactivate, because after the installation it was still
>> activated without the USB things and still have the problem with those
>> 2 devices. Maybe there would be no problem after reactivating, but I
>> can live without the USB devices and don't want to risk my "running
>> system" now 
>
> After you have newly activated the product on your machine the activation
> will no longer be sensitive on USB devices plugged in or not. At least this
> is where we have improved the activation mechanism. Please give this
> a try and help us closing this case. Assumptions are no benefit for
> anybody.

should I try this with the offending USBs on or newly installing Xbase++ 
2.0 ?

Without the offending USBs the Workbench is "activated" with 560 and 
570. I only plugged in the offending USB devices today and the workbench 
570 tells me again, that it is "not activated".

Regards,
Hubert

Hi,

OK, lets try ...

1. I used the Win 7 System software manager to uninstall 
(Systemsteuerung Programme deinstallieren ...)
2. I installed Build 570
3. When I start the workbench he knows everything and is still activated.

What should I do to force a new registration ?

Again, I can live without the two offending USB-Devices and if I plug 
them in after started the Workbench, it does not report a problem.

Am 17.12.2014 21:37, schrieb Hubert Brandel:
> Am 17.12.2014 19:13, schrieb Andreas Herdt:
>> After you have newly activated the product on your machine the activation
>> will no longer be sensitive on USB devices plugged in or not. At least
>> this is where we have improved the activation mechanism. Please give this
>> a try and help us closing this case.
>> Assumptions are no benefit for anybody.

Hi Mr Hubert,

I have not given clear advice about the procedure. Sorry for this.

Your System reports "not-activated" and "activated" depending on USB sticks
plugged in or not. This did not change after updating to build 2.00.570, 
there
was no way to implement a solution overcoming the situation without human
interaction.

However, with build 2.00.570 in both cases (USB and not USB) asac.exe /i
should report the same hardware ID. If you now activate your system where 
the
Workbench reports "not-activated" then this activatation survives USB 
juggling.
The system must report "activated" irrespective an USB device is used or 
not.

With my best regards,

  Andreas Herdt
  Alaska Software

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"Hubert Brandel" wrote in message 
news:5148488b$6987dc0$49bbc@news.alaska-software.com...
> Hi,
>
> OK, lets try ...
>
> 1. I used the Win 7 System software manager to uninstall (Systemsteuerung 
> Programme deinstallieren ...)
> 2. I installed Build 570
> 3. When I start the workbench he knows everything and is still activated.
>
> What should I do to force a new registration ?
>
> Again, I can live without the two offending USB-Devices and if I plug them 
> in after started the Workbench, it does not report a problem.
>
> Am 17.12.2014 21:37, schrieb Hubert Brandel:
>> Am 17.12.2014 19:13, schrieb Andreas Herdt:
>>> After you have newly activated the product on your machine the 
>>> activation
>>> will no longer be sensitive on USB devices plugged in or not. At least
>>> this is where we have improved the activation mechanism. Please give 
>>> this
>>> a try and help us closing this case.
>>> Assumptions are no benefit for anybody.
>

Hi,

Am 18.12.2014 um 11:28 schrieb "Andreas Herdt":
> I have not given clear advice about the procedure. Sorry for this.

no problem

> However, with build 2.00.570 in both cases (USB and not USB) asac.exe /i
> should report the same hardware ID.

Yes indeed.

> If you now activate your system where the Workbench reports "not-activated"
> then this activatation survives USB juggling. The system must report
> "activated" irrespective an USB device is used or not.

I have done this and now it is OK !

Regards
Hubert

Hi Mr Brandel,

Thank you very much for confirmation.

  Andreas Herdt
  Alaska Software

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"Hubert Brandel" wrote in message 
news:29a43ef3$326fcca5$4d3d0@news.alaska-software.com...
>
> Hi,
>
> Am 18.12.2014 um 11:28 schrieb "Andreas Herdt":
>> I have not given clear advice about the procedure. Sorry for this.
>
> no problem
>
>> However, with build 2.00.570 in both cases (USB and not USB) asac.exe /i
>> should report the same hardware ID.
>
> Yes indeed.
>
>> If you now activate your system where the Workbench reports 
>> "not-activated"
>> then this activatation survives USB juggling. The system must report
>> "activated" irrespective an USB device is used or not.
>
> I have done this and now it is OK !
>
> Regards
> Hubert

Andreas,

> The system must report "activated" irrespective an USB device is used or 
> not.

It doesn't.
It reports activated/not-activated whenever I resp. disconnect/connect my
USB-drive.

Peter

Am 19.12.2014 um 11:46 schrieb "Peter Alderliesten":
> Andreas,
>
>> The system must report "activated" irrespective an USB device is used or
>> not.
>
> It doesn't.
> It reports activated/not-activated whenever I resp. disconnect/connect my
> USB-drive.
>
> Peter
>

Hi Peter,

I had to activate with 2.00.570 and the offending USB-device plugged in 
(not actiated), after the new activating, the USB-deviceses did not 
change the status again.

Regards
Hubert

Hubert,

>>> The system must report "activated" irrespective an USB device is used or
>>> not.
>>
>> It doesn't.
>> It reports activated/not-activated whenever I resp. disconnect/connect my
>> USB-drive.
> 
> I had to activate with 2.00.570 and the offending USB-device plugged in 
> (not actiated), after the new activating, the USB-deviceses did not 
> change the status again.

That's why I am reporting it here again, because with me 570 still toggles
between activated/not-activated when I connect and disconnect my external
drive.

Peter

Today I uninstalled the "Intel Rapid Storage" driver, and then the 
Workbench reported "not activated" after reinstall it is activated 
again. (Aktivation with the first release, never had problems on that 
PC). So don't do that 

Hi Peter,

You mean that the problem persists after you have installed 570 and 
after you have activated Xbase++?

  Andreas Herdt
  Alaska Software

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"Peter Alderliesten" wrote in message 
news:jtkekhpjg1sf.1ubeg5ndbjy7a$.dlg@40tude.net...
> Hubert,
>
>>>> The system must report "activated" irrespective an USB device is used 
>>>> or
>>>> not.
>>>
>>> It doesn't.
>>> It reports activated/not-activated whenever I resp. disconnect/connect 
>>> my
>>> USB-drive.
>>
>> I had to activate with 2.00.570 and the offending USB-device plugged in
>> (not actiated), after the new activating, the USB-deviceses did not
>> change the status again.
>
> That's why I am reporting it here again, because with me 570 still toggles
> between activated/not-activated when I connect and disconnect my external
> drive.
>
> Peter

Andreas,

> You mean that the problem persists after you have installed 570 and 
> after you have activated Xbase++?

Yes, indeed. I didn't want to re-activate too often, because it was just
before Xmas and I wanted to make sure not to exceed my license options.
But when I plug in my external drive my installation comes up as being
not-activated.

Peter

Hi Peter,

In the meantime you have been in contact with our Technical Support. In 
order to close this case I like to give a brief summary about the reason why 
in your case the activation system reports "not-activated".

The Xbase++ activation mechanism depends on the ability to uniqely identify 
a physical Maschine. For that the MAC address, the Serial# of the first 
physical media device as well as the CPUID and the Main-Memory amount are 
used to calculate the Hardware id.

If for some reason the Serial# of your first physical media changes then an 
activated Xbase++ Installation will loose the activation state.

In your case, for what ever reason, connecting a harddrive via USB makes 
that drive being recognized as first physical media. If that is the case 
then the hardware identifier changes, which unfortunately is by design. We 
work on a solution for this.

You can verify this circumstance using the tracing capabilities of the asac 
tool. From a console window  enable tracing by setting the Environment 
variable ASAC_TRACE_HWID=1 then start asac with /s or /i. Prefer the option 
/s as this will dump more information compared to /i.

In the generated output you can observe that the identifier for the first 
physical media changes depending whether the USB device is plugged in or 
not.

Hope this helps.

With my best regards,

Andreas Herdt
Alaska Software

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"Peter Alderliesten" schrieb im Newsbeitrag 
news:18gektrag6grh$.g8d8luw38vks$.dlg@40tude.net...

Andreas,

> You mean that the problem persists _after_ you have installed 570 and
> _after_ you have activated Xbase++?

Yes, indeed. I didn't want to re-activate too often, because it was just
before Xmas and I wanted to make sure not to exceed my license options.
But when I plug in my external drive my installation comes up as being
not-activated.

Peter

Am 03.02.2015 um 12:41 schrieb "Andreas Herdt":
> The Xbase++ activation mechanism depends on the ability to uniqely
> identify a physical Maschine. For that the MAC address, the Serial# of
> the first physical media device as well as the CPUID and the Main-Memory
> amount are used to calculate the Hardware id.

Does this mean that after upgrading the RAM, I have to new activate ?

And the changed activation routine from older to 570 means that after 
installing 570 we have to activate new.

In this case it would be nice to update the downloadable installation 
ZIP/ISO to 570 to get a new installation with 570 directly and
to get the info how long it will take to free up the installation counter.

Reading the license file I am allowed to install Xbase on 4 PCs
(You may install and use the SOFTWARE PRODUCT on up to four (4) 
computers, provided that you are the only individual using the SOFTWARE 
PRODUCT.)

But if I reinstall (Windows) or upgrade (RAM or new SSD) one of them, I 
have to know how long the counter blocks me. At the first time the 
installer sayes "try again in a few days" ... but this never works.
I had to call the support to manualy free up more installations.

Is this still this way ?

Hi Hubert,

> Does this mean that after upgrading the RAM, I have to new activate ?

Changes in hardware modify the hardware id. A new hardware requires
activation. This is what the entire mechanism is about.

> And the changed activation routine from older to 570 means that after 
> installing 570 we have to activate new.

No. Only in specific cases. I am not informed about the excact details.

> In this case it would be nice to update the downloadable installation 
> ZIP/ISO to 570 to get a new installation with 570 directly.

The buildlevel 570 is available as an update. There is no installatioin
package available for download.

> Reading the license file I am allowed to install Xbase on 4 PCs

That's true. One license allows you to install the product on 4
different machines.

> But if I reinstall (Windows)

The operating system is no metric for hardware id generation.

> or upgrade (RAM or new SSD) one of them, I have to know how long the 
> counter blocks me.

You will be blocked after too many activation attemps within a distinct
timeframe. This is a protection against misuse.

> At the first time the installer sayes "try again in a few days" ... but 
> this never works.

The activation servers message in this case is "Product key is
temporarily blocked, try again in a few days or contact Alaska Software"

In a further step the activation server tells you : "Product key is
permanently blocked. Contact Alaska Software"

I am not informed about the timeframe.

> I had to call the support to manualy free up more installations.

Yes, we have unblocked the product key. After that no further issue
arised in your case, as far as I know.

Andreas Herdt
Alaska Software

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"Hubert Brandel" schrieb im Newsbeitrag 
news:47a694af$14407942$119c8e@news.alaska-software.com...

Am 03.02.2015 um 12:41 schrieb "Andreas Herdt":
> The Xbase++ activation mechanism depends on the ability to uniqely
> identify a physical Maschine. For that the MAC address, the Serial# of
> the first physical media device as well as the CPUID and the Main-Memory
> amount are used to calculate the Hardware id.

Does this mean that after upgrading the RAM, I have to new activate ?

And the changed activation routine from older to 570 means that after
installing 570 we have to activate new.

In this case it would be nice to update the downloadable installation
ZIP/ISO to 570 to get a new installation with 570 directly and
to get the info how long it will take to free up the installation counter.

Reading the license file I am allowed to install Xbase on 4 PCs
(You may install and use the SOFTWARE PRODUCT on up to four (4)
computers, provided that you are the only individual using the SOFTWARE
PRODUCT.)

But if I reinstall (Windows) or upgrade (RAM or new SSD) one of them, I
have to know how long the counter blocks me. At the first time the
installer sayes "try again in a few days" ... but this never works.
I had to call the support to manualy free up more installations.

Is this still this way ?

Am 04.02.2015 um 15:24 schrieb "Andreas Herdt":
>> I had to call the support to manualy free up more installations.
>
> Yes, we have unblocked the product key. After that no further issue
> arised in your case, as far as I know.

Yes, because I did not change anything to get not "unactivated" ...
and I am not shure if the HD-ID is not the serial from windows,
because the real hardware ID is often blocked.

The truth is, that I do not change anything (even do not reinstall 
Windows) just because I am afraid to be canceld from activation again.

I know that your staff feels offended by critiks on the activation 
system, but it is the custumer to have to decide if the software fits or 
not !

Best Regards
Hubert

Hi Hubert,

> The truth is, that I do not change anything (even do not reinstall 
> Windows) just because I am afraid to be canceld from activation again.

Instead of not doing anything, we would prefer to learn about
scenarios where the activation needs improvement.

> I know that your staff feels offended by critiks on the activation system, 
> but it is the custumer to have to decide if the software fits or not !

It is true that we are very sensitive in this subject.

There is no use to criticize the activation system because we need to live
with it, irrespective whether I (Andreas) like it or not.

Andreas Herdt
Alaska Software

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"Hubert Brandel" schrieb im Newsbeitrag 
news:c7f9bf5$557e14dc$12963@news.alaska-software.com...

Am 04.02.2015 um 15:24 schrieb "Andreas Herdt":
>> I had to call the support to manualy free up more installations.
>
> Yes, we have unblocked the product key. After that no further issue
> arised in your case, as far as I know.

Yes, because I did not change anything to get not "unactivated" ...
and I am not shure if the HD-ID is not the serial from windows,
because the real hardware ID is often blocked.

The truth is, that I do not change anything (even do not reinstall
Windows) just because I am afraid to be canceld from activation again.

I know that your staff feels offended by critiks on the activation
system, but it is the custumer to have to decide if the software fits or
not !

Best Regards
Hubert

On Tue, 16 Dec 2014 10:09:48 -0700, Jonathan Leeming wrote:

>Hi,
>
>I updated my 2.0 to build 570 this morning and then noticed in the
>Xbase++ work bench title [Not Activated].  I have not changed hardward
>on my laptop with the exception of plugging an external monitor into
>the port replicator so I am at a loss as to what hardware component
>the Xbase++ license manager thinks has changed.
>
>The last update applied prior to that was 560 which would have been
>done within a day of it's Nov 10 release.
>
>Regards... Jonathan

Hi Again...

Over the holidays I was using my laptop away from the office and
noticed that it is again displaying "Not Activated" despite my
successfully activating it after the 570 update changed it to "Not
Activated" in mid December.

The only thing I can think of is that in the office I have the laptop
conected to a port replication (Lenovo ThinkPad OneLink Pro Dock) that
has 6 USB ports, a Display Port, a DVI-I connector and GB Ethernet (it
has it's own MAC address).

I'm guessing that it is the LAN port that is confusing the licensing
of Xbase++... then again I might be a bad guesser!

When I reapplied the key after the 570 update it would have been
connected to this docking device... reconnecting it to the device
again does not solve the "Not Activated" issue.

Of course I can still use Xbase++ 2.0 and anticipate I will wait for
the next update before re-applying the key.

Thanks... Jonathan

Hi Jonathan,

I like to sum up what we have learned in your case via the Technical Support 
channel.

For build 2.00.570 the hardware id creation and verification algorithms have 
been changed in a way to make it more robust regarding distinct changes in 
hardware. As a side effect in some cases the activation status can "get 
lost" after the update to 2.00.570 was completed.

After Xbase++ was activated again, the system reports "activated" 
irrespective whether the laptop was dockt to the Lenovo docking station.

With my best regards,

Andreas Herdt
Alaska Software

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"Jonathan Leeming" schrieb im Newsbeitrag 
news:1upoaah7as5ui2o2f7fl2h3e8cb69ejjqo@4ax.com...

On Tue, 16 Dec 2014 10:09:48 -0700, Jonathan Leeming wrote:

>Hi,
>
>I updated my 2.0 to build 570 this morning and then noticed in the
>Xbase++ work bench title [Not Activated].  I have not changed hardward
>on my laptop with the exception of plugging an external monitor into
>the port replicator so I am at a loss as to what hardware component
>the Xbase++ license manager thinks has changed.
>
>The last update applied prior to that was 560 which would have been
>done within a day of it's Nov 10 release.
>
>Regards... Jonathan

Hi Again...

Over the holidays I was using my laptop away from the office and
noticed that it is again displaying "Not Activated" despite my
successfully activating it after the 570 update changed it to "Not
Activated" in mid December.

The only thing I can think of is that in the office I have the laptop
conected to a port replication (Lenovo ThinkPad OneLink Pro Dock) that
has 6 USB ports, a Display Port, a DVI-I connector and GB Ethernet (it
has it's own MAC address).

I'm guessing that it is the LAN port that is confusing the licensing
of Xbase++... then again I might be a bad guesser!

When I reapplied the key after the 570 update it would have been
connected to this docking device... reconnecting it to the device
again does not solve the "Not Activated" issue.

Of course I can still use Xbase++ 2.0 and anticipate I will wait for
the next update before re-applying the key.

Thanks... Jonathan

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9 after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms have been changed in a way to make it more robust regarding distinct changes
> in hardware. As a side effect in some cases the activation status can "get lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be 
covered.

With my best regards,

Andreas Herdt
Alaska Software

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"Edgar Borger"  schrieb im Newsbeitrag 
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9 
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows, 
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update, 
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of 
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de 
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

Andreas Herdt
Alaska Software

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--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying 
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this 
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should 
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag 
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello.
The second this is conected internally to a SATA of the motherboard and it 
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken, 
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows 
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated 
Alaska XBase, in order to restart the installation of windows if I will need 
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or 
troyands.

When I update Windows from 7 to 8 without a new installation, then I will 
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de 
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Sorry.
It is The second disk is conected and Not The second this is conected

"César Calvo"  escribió en el mensaje de 
noticias:5291d9a2$51eb08f9$5d32@news.alaska-software.com...

Hello.
The second this is conected internally to a SATA of the motherboard and it
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken,
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated
Alaska XBase, in order to restart the installation of windows if I will need
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or
troyands.

When I update Windows from 7 to 8 without a new installation, then I will
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hallo Cesar,

I have immense trouble to get an idea about your scenario.
I assume the reason is because english is not the native
language to both of us 

Would you please again explain your trouble in an e-mail
to support@alaska-software.com?

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------


"César Calvo"  schrieb im Newsbeitrag 
news:638ba655$16905f9a$5d62@news.alaska-software.com...

Sorry.
It is The second disk is conected and Not The second this is conected

"César Calvo"  escribió en el mensaje de
noticias:5291d9a2$51eb08f9$5d32@news.alaska-software.com...

Hello.
The second this is conected internally to a SATA of the motherboard and it
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken,
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated
Alaska XBase, in order to restart the installation of windows if I will need
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or
troyands.

When I update Windows from 7 to 8 without a new installation, then I will
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hi Andreas.
Maybe you are right.
Well but the firts question is that my product is activated but if I 
disconnect one disk SATA (this is for data, docs and backups) and reboot 
then Xbase++ Admin says Not Activated.
if this disk fault or I need change for other bigger, why my product is not 
activated?.
I am going to ckeck if the situation is similar when I disconnect the DVD.
And in second time, if I update from Win 7 Pro to Win 8 Pro Update, what 
would happen?
I only am sent this message in order to help because my product is activated 
and works fine.
Thanks for all.
César.


"Andreas Herdt" escribió en el mensaje de 
noticias:3bc0b188$5fd42fc6$15f9b@news.alaska-software.com...

Hallo Cesar,

I have immense trouble to get an idea about your scenario.
I assume the reason is because english is not the native
language to both of us 

Would you please again explain your trouble in an e-mail
to support@alaska-software.com?

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------


"César Calvo"  schrieb im Newsbeitrag
news:638ba655$16905f9a$5d62@news.alaska-software.com...

Sorry.
It is The second disk is conected and Not The second this is conected

"César Calvo"  escribió en el mensaje de
noticias:5291d9a2$51eb08f9$5d32@news.alaska-software.com...

Hello.
The second this is conected internally to a SATA of the motherboard and it
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken,
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated
Alaska XBase, in order to restart the installation of windows if I will need
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or
troyands.

When I update Windows from 7 to 8 without a new installation, then I will
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Andreas,
I have disconneted the internal DVD, reboot and it says Activated.
I have checked other thing and is that I have connected one empty internal 
third disk and it says Not Activated.
So, as a summary is that if any change of disks occurs, product not 
activated.
I think this is very rigorous when we are not installing your product on 
another machine
In my opinion you should consider modifying this and see another way to 
control the activations.
I hope now my english can be better.
Regards.
César.

"César Calvo"  escribió en el mensaje de 
noticias:7fe98bce$284fead6$383f1@news.alaska-software.com...

Hi Andreas.
Maybe you are right.
Well but the firts question is that my product is activated but if I
disconnect one disk SATA (this is for data, docs and backups) and reboot
then Xbase++ Admin says Not Activated.
if this disk fault or I need change for other bigger, why my product is not
activated?.
I am going to ckeck if the situation is similar when I disconnect the DVD.
And in second time, if I update from Win 7 Pro to Win 8 Pro Update, what
would happen?
I only am sent this message in order to help because my product is activated
and works fine.
Thanks for all.
César.


"Andreas Herdt" escribió en el mensaje de
noticias:3bc0b188$5fd42fc6$15f9b@news.alaska-software.com...

Hallo Cesar,

I have immense trouble to get an idea about your scenario.
I assume the reason is because english is not the native
language to both of us 

Would you please again explain your trouble in an e-mail
to support@alaska-software.com?

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------


"César Calvo"  schrieb im Newsbeitrag
news:638ba655$16905f9a$5d62@news.alaska-software.com...

Sorry.
It is The second disk is conected and Not The second this is conected

"César Calvo"  escribió en el mensaje de
noticias:5291d9a2$51eb08f9$5d32@news.alaska-software.com...

Hello.
The second this is conected internally to a SATA of the motherboard and it
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken,
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated
Alaska XBase, in order to restart the installation of windows if I will need
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or
troyands.

When I update Windows from 7 to 8 without a new installation, then I will
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello again.
I have tried another possibility, of the two memories blocks I have removed 
one and it Xbase Work says Not Activated.
I put again the memory module it says activated but I suppose if I put more 
memory in the other two free modules in the motherboard, it would say Not 
Activated.
And the same if I change the viedo card.
So I have to hope that my PC last long and that I need not change anything 
and do not want to expand anything.
Honestly, don´t understand why!
Best regards,
César.


"César Calvo"  escribió en el mensaje de 
noticias:1e749fda$698c4946$39d7d@news.alaska-software.com...

Andreas,
I have disconneted the internal DVD, reboot and it says Activated.
I have checked other thing and is that I have connected one empty internal
third disk and it says Not Activated.
So, as a summary is that if any change of disks occurs, product not
activated.
I think this is very rigorous when we are not installing your product on
another machine
In my opinion you should consider modifying this and see another way to
control the activations.
I hope now my english can be better.
Regards.
César.

"César Calvo"  escribió en el mensaje de
noticias:7fe98bce$284fead6$383f1@news.alaska-software.com...

Hi Andreas.
Maybe you are right.
Well but the firts question is that my product is activated but if I
disconnect one disk SATA (this is for data, docs and backups) and reboot
then Xbase++ Admin says Not Activated.
if this disk fault or I need change for other bigger, why my product is not
activated?.
I am going to ckeck if the situation is similar when I disconnect the DVD.
And in second time, if I update from Win 7 Pro to Win 8 Pro Update, what
would happen?
I only am sent this message in order to help because my product is activated
and works fine.
Thanks for all.
César.


"Andreas Herdt" escribió en el mensaje de
noticias:3bc0b188$5fd42fc6$15f9b@news.alaska-software.com...

Hallo Cesar,

I have immense trouble to get an idea about your scenario.
I assume the reason is because english is not the native
language to both of us 

Would you please again explain your trouble in an e-mail
to support@alaska-software.com?

With my best regards,

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------


"César Calvo"  schrieb im Newsbeitrag
news:638ba655$16905f9a$5d62@news.alaska-software.com...

Sorry.
It is The second disk is conected and Not The second this is conected

"César Calvo"  escribió en el mensaje de
noticias:5291d9a2$51eb08f9$5d32@news.alaska-software.com...

Hello.
The second this is conected internally to a SATA of the motherboard and it
is for all my datas like docs or databases.
If I want change this with other disk bigger of if the disk would be broken,
then it will say Not Activated.
Why if I installed the Alaska product in other disk, only for the windows
and the programs?.

ACRONIS:
Well, I have maked one image of the installation system where is installated
Alaska XBase, in order to restart the installation of windows if I will need
it due to anything could happen.
For example, the disk is breaking or it is impossible to delete virus or
troyands.

When I update Windows from 7 to 8 without a new installation, then I will
say you what was it like me?

Thanks.

"Andreas Herdt" escribió en el mensaje de
noticias:2e3ef068$e1f6d8d$5768@news.alaska-software.com...

Hello Mr Calvo,

> To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin 
> says Not Activated.
> If I connect again the disk it says Activated.

In case the disk is connected via an USB device then it is worth trying
activate
again after updating to build 570. The device detection was modified in that
area.

>With other this and Acronis to Clone or Recover the installation of 
>Windows, then it says Not Activated.

I don't understand this. Can you give more information?

> These issues are a big problem, imagine if the disks are broken.

In fact, a new harddrive can mean that the hardware key changes. In this
case
you would need to activate again to enables you to download updates.

> I would want to update from Windows 7 Pro to Windows 8 Pro (Release 
> update, not a new installation).

The operating system is not queried for hardware id generation. This should
not
make a difference.

> I suppose that it will say Not Activated or have to do a new installation 
> of Alaska XBase 2.X (Other problem).

Installing a new operating system implies to install Xbase++ on that
operating system. You would then reactivate which will not affect the
activation counter.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"César Calvo"  schrieb im Newsbeitrag
news:4bc2480e$7c0b8d0d$3494@news.alaska-software.com...

Hi Andreas.
I have checkedthis possibilities:
To disconnect my second disk on my PC and reboot, then Xbase++ Work Admin
says Not Activated.
If I connect again the disk it says Activated.
With other this and Acronis to Clone or Recover the installation of Windows,
then it says Not Activated.
These issues are a big problem, imagine if the disks are broken.
I would want to update from Windows 7 Pro to Windows 8 Pro (Release update,
not a new installation).
I suppose that it will say Not Activated or have to do a new installation of
Alaska XBase 2.X (Other problem).
Regards.
César.

"Andreas Herdt" escribió en el mensaje de
noticias:2ea00854$1897726$f926e@news.alaska-software.com...

Hello Mr Borger,

Thank you for pointing on this. Your issue is in the pipeline and will be
covered.

With my best regards,

-- 
Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger"  schrieb im Newsbeitrag
news:7a4fccdd$6873077$f9d63@news.alaska-software.com...

Hello Alaska,

I am still waiting for a solution for my problem, your last email was jan, 9
after that, nothing....

I cannot update !!!!

thanks,
Edgar


On 03/02/2015 09:50, "Andreas Herdt" wrote:
> Hi Jonathan,
>
> I like to sum up what we have learned in your case via the Technical 
> Support channel.
>
> For build 2.00.570 the hardware id creation and verification algorithms 
> have been changed in a way to make it more robust regarding distinct 
> changes
> in hardware. As a side effect in some cases the activation status can "get 
> lost" after the update to 2.00.570 was completed.
>
> After Xbase++ was activated again, the system reports "activated" 
> irrespective whether the laptop was dockt to the Lenovo docking station.
>
> With my best regards,
>


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Am 04.02.2015 um 15:40 schrieb "Andreas Herdt":
>> I suppose that it will say Not Activated or have to do a new
>> installation of Alaska XBase 2.X (Other problem).
>
> Installing a new operating system implies to install Xbase++ on that
> operating system. You would then reactivate which will not affect the
> activation counter.

This depends on the HD ID is red out of the real physical serial ID ...
and if you install 2 Windows on one HD. While HDs are cheap, normaly I 
(and others) uns 2 HDs with a changing frame to test different Windows 
versions. In this case I had trouble with my second HD in the pc, after 
Win 8 had it, Win 7 reports errors on its NTFS file system 
But I do not know if this is a normal error on Win 7 and Win 8 mixed usage.

Regards
Hubert

Hi Hubert,

Do you describe a potential problem or a real issue with
the activation system?

Andreas Herdt
Alaska Software

--------------------------------------------------------------------

Technical Support: support@alaska-software.com

News Server: news.alaska-software.com
Homepage: http://www.alaska-software.com
WebKnowledgeBase: http://www.alaska-software.com/kbase.shtm

Fax European Office: +49 (0) 61 96 - 77 99 99 23
Fax US Office: +1 (646) 218 1281
--------------------------------------------------------------------

"Hubert Brandel" schrieb im Newsbeitrag 
news:f4f5d1f$72cba569$12fe9@news.alaska-software.com...

Am 04.02.2015 um 15:40 schrieb "Andreas Herdt":
>> I suppose that it will say Not Activated or have to do a new
>> installation of Alaska XBase 2.X (Other problem).
>
> Installing a new operating system implies to install Xbase++ on that
> operating system. You would then reactivate which will not affect the
> activation counter.

This depends on the HD ID is red out of the real physical serial ID ...
and if you install 2 Windows on one HD. While HDs are cheap, normaly I
(and others) uns 2 HDs with a changing frame to test different Windows
versions. In this case I had trouble with my second HD in the pc, after
Win 8 had it, Win 7 reports errors on its NTFS file system :-(
But I do not know if this is a normal error on Win 7 and Win 8 mixed usage.

Regards
Hubert

Am 05.02.2015 um 10:04 schrieb "Andreas Herdt":
> Hi Hubert,
>
> Do you describe a potential problem or a real issue with the activation system?
>

I red this:

 > Installing a new operating system implies to install Xbase++ on that
 > operating system. You would then reactivate which will not affect the
 > activation counter.

and want to be shure that this ist realy this way, that used harddisk 
serial number is the physical one and not the windows serial number.

If this is shure right, I can reinstall my Windows PC without having 
reactivation trouble (I hope). By now I have a problem with the PC, 
because an strange windows error denies to get new user accounts to work 
on it. Thats not to bad by now, so I do not have reinstall by now.

Just to be shure in the future.

To help you to get a better working activation system needs more infos 
about it for us 

I had (maybe first) the USB problem combined with a damaged harddisk 1 
week after first installation. After 3 activations my key was "blocked 
for days", but this message still apears some weeks.
It took a while to get that the USB HD pull out and the activation is ok 
again ... how should I know this ?
To read here ... the RAM is sensitive too gets everyone in trouble who 
just upgrades ... how should he know ?

I can understand, that Alaska ond other companies have to block double 
use of software by users, thats not the question.
The question is the way how it was transported to us and the problems 
with it. You may have to live with it, we not, we can just use the old 
one or sign by feet 

I am a user of Adope FrameWorker, the allow 2 installtions per person.
Inside FrameWorker I can activate and deactivate a PC for the use the 
app. So when I get a new PC I deaktivate the old and reaktivate the new.
With internet this works in sekonds without staff peoble needed.
After my HD crashed, I got a SSD inside, put the last backup on it and 
all works without trouble, the PC was activated without any problems.
The change to my new laptop (the 2. license) was finished in 10 minutes 
(include installation).

Regards
Hubert