when I try to update I get msg

--------------------------------------------
An error ocurred while creating the dialog:
an error was returned by the Update Manager:
Error starting process

Please check log for details.
---------------------------------------------

where do I find this log ?
what is this ?


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello Mr Borger,

First: Please ensure that the workbench is allowed to communicate via
the internet. This is prerequisite for any update attemp and it may be
the root cause of the error message you are encountering.

If the problem persists, then please send the asac.log and asget.log files
to technical support for analyses. You can find both files in the documents
folder of your Windows User data, which is (On windows Vista, 7 and 8):

c:\users\<username>\Documents\Xbase++\logs

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger" <eborger@terra.com.br> wrote in message 
news:7c504408$53f57cc1$26917@news.alaska-software.com...
when I try to update I get msg

--------------------------------------------
An error ocurred while creating the dialog:
an error was returned by the Update Manager:
Error starting process

Please check log for details.
---------------------------------------------

where do I find this log ?
what is this ?


-- 
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

there is no asget.log, only asac, and it says nothing.....

[2014-12-17T14:22:14.778][Info] asac started
[2014-12-17T14:22:15.90][Info] License-Status-Code: 400
[2014-12-17T14:22:15.90][Info] License-Status-Message: LMC400: Activation key does not match hardware, activation mismatch. Reactivate
[2014-12-17T14:22:15.90][Info] asac exit failure

[2014-12-17T14:22:23.442][Info] asac started
[2014-12-17T14:22:23.474][Info] ProductKey FQN(C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\product.config)
[2014-12-17T14:22:23.474][Info] asac exit success

[2014-12-17T14:22:23.505][Info] asac started
[2014-12-17T14:22:23.536][Info] ProductKey FQN(C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\product.config)
[2014-12-17T14:22:24.644][Info] Activation-Server-Response: Multiple activations, activation limit not exceeded
[2014-12-17T14:22:24.644][Info] asac exit success

[2014-12-17T14:22:24.675][Info] asac started
[2014-12-17T14:22:24.971][Info] License-Status-Code: 4000
[2014-12-17T14:22:24.971][Info] License-Status-Message: LMC001: Unlimited product, activated
[2014-12-17T14:22:24.971][Info] asac exit success

that's all there is !
and yes, internet access is allowed, I even disabled the firewall for testing ...

Em 17/12/2014 13:12, Andreas Herdt escreveu:
> Hello Mr Borger,
>
> First: Please ensure that the workbench is allowed to communicate via
> the internet. This is prerequisite for any update attemp and it may be
> the root cause of the error message you are encountering.
>
> If the problem persists, then please send the asac.log and asget.log files
> to technical support for analyses. You can find both files in the documents
> folder of your Windows User data, which is (On windows Vista, 7 and 8):
>
> c:\users\<username>\Documents\Xbase++\logs
>
> With my best regards,
>

Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

Hi Mr Borger,

So your product is properly activated. This is what the logs are telling us.

Can you please verify one thing for me, it is the existence of asget.exe at
its proper place, which is

    C:\Users\<username>\AppData\Roaming\Alaska-Software\xpp20

The message tells us that  a process can not be started, it is worth 
checking
for the existence of the tool.

With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger" <eborger@terra.com.br> wrote in message 
news:3ec77c82$2c9243a5$287b1@news.alaska-software.com...
> there is no asget.log, only asac, and it says nothing.....
>
> [2014-12-17T14:22:14.778][Info] asac started
> [2014-12-17T14:22:15.90][Info] License-Status-Code: 400
> [2014-12-17T14:22:15.90][Info] License-Status-Message: LMC400: Activation 
> key does not match hardware, activation mismatch. Reactivate
> [2014-12-17T14:22:15.90][Info] asac exit failure
>
> [2014-12-17T14:22:23.442][Info] asac started
> [2014-12-17T14:22:23.474][Info] ProductKey FQN(C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\product.config)
> [2014-12-17T14:22:23.474][Info] asac exit success
>
> [2014-12-17T14:22:23.505][Info] asac started
> [2014-12-17T14:22:23.536][Info] ProductKey FQN(C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\product.config)
> [2014-12-17T14:22:24.644][Info] Activation-Server-Response: Multiple 
> activations, activation limit not exceeded
> [2014-12-17T14:22:24.644][Info] asac exit success
>
> [2014-12-17T14:22:24.675][Info] asac started
> [2014-12-17T14:22:24.971][Info] License-Status-Code: 4000
> [2014-12-17T14:22:24.971][Info] License-Status-Message: LMC001: Unlimited 
> product, activated
> [2014-12-17T14:22:24.971][Info] asac exit success
>
> that's all there is !
> and yes, internet access is allowed, I even disabled the firewall for 
> testing ...
>
> Em 17/12/2014 13:12, Andreas Herdt escreveu:
>> Hello Mr Borger,
>>
>> First: Please ensure that the workbench is allowed to communicate via
>> the internet. This is prerequisite for any update attemp and it may be
>> the root cause of the error message you are encountering.
>>
>> If the problem persists, then please send the asac.log and asget.log 
>> files
>> to technical support for analyses. You can find both files in the 
>> documents
>> folder of your Windows User data, which is (On windows Vista, 7 and 8):
>>
>> c:\users\<username>\Documents\Xbase++\logs
>>
>> With my best regards,
>>
>
>
> -- 
> Edgar Borger
> Softsupply Informatica Ltda.
> Rua Alagoas, 48
> Sao Paulo, SP
> 01242-000
> Tel : (5511) 3159-1997
> Fax : (5511) 3255-5224

yes, it's there.


Em 17/12/2014 16:34, Andreas Herdt escreveu:
> Hi Mr Borger,
>
> So your product is properly activated. This is what the logs are telling us.
>
> Can you please verify one thing for me, it is the existence of asget.exe at
> its proper place, which is
>
>     C:\Users\<username>\AppData\Roaming\Alaska-Software\xpp20
>
> The message tells us that  a process can not be started, it is worth checking
> for the existence of the tool.
>
> With my best regards,
>


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Edgar,

 If the tool is there, can you start it? For example, if you enter

  asget /list [ENTER]

on the command line, what does it say?

Regards,
  Till Warweg
  [Alaska Software]

--------------------------------------------------------------------
Technical Support:         support@alaska-software.com
News Server:                 news.alaska-software.com
Homepage:                     http://www.alaska-software.com
KnowledgeBase:            http://www.alaska-software.com/kb
--------------------------------------------------------------------



"Edgar Borger" <eborger@terra.com.br> schrieb im Newsbeitrag news:595e39d$58f04b44$2b341@news.alaska-software.com...
> yes, it's there.
>
>
> Em 17/12/2014 16:34, Andreas Herdt escreveu:
>> Hi Mr Borger,
>>
>> So your product is properly activated. This is what the logs are telling us.
>>
>> Can you please verify one thing for me, it is the existence of asget.exe at
>> its proper place, which is
>>
>>     C:\Users\<username>\AppData\Roaming\Alaska-Software\xpp20
>>
>> The message tells us that  a process can not be started, it is worth checking
>> for the existence of the tool.
>>
>> With my best regards,
>>
>
>
> -- 
> Edgar Borger
> Softsupply Informatica Ltda.
> Rua Alagoas, 48
> Sao Paulo, SP
> 01242-000
> Tel : (5511) 3159-1997
> Fax : (5511) 3255-5224
>
> ---
> Este email foi escaneado pelo Avast antivírus.
> http://www.avast.com
>

it works, brings a list of all available updates and ends with

Alaska Update Tool Version 2.00.554
Copyright (c) Alaska Software 2013-2014. All rights reserved.
Download list of available updates
Contacting server upd1.alaska-software.net
ok
Command succeeded

also saved update-list.xml in update-cache folder.


Em 18/12/2014 08:44, Till Warweg escreveu:
> Edgar,
>
> If the tool is there, can you start it? For example, if you enter
>
>   asget /list [ENTER]
>
> on the command line, what does it say?
>


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Hello Till,

I went i little further...

I manually called asget to install the updates.
it works, so part of the problem is that the workbench does not call (not find maybe) asget properly....

this as my first call

C:\Users\Edgar Borger\AppData\Roaming\Alaska-Software\xpp20>asget /install xpp-foun.20-00-556.en.msi
Alaska Update Tool Version 2.00.554
Copyright (c) Alaska Software 2013-2014. All rights reserved.
Install xpp-foun.20-00-556.en.msi
Download xpp-foun.20-00-556.en.msi
Request xpp-foun.20-00-556.en.msi from upd1.alaska-software.net
ok
Download xpp-foun.20-00-556.en.msi from dl1.alaska-software.com
...........ok
Active build number is 556
Command succeeded

so the first one (556) worked ok.

then the second (560)

asget /install xpp-foun.20-00-560.en.msi

Alaska Update Tool Version 2.00.554
Copyright (c) Alaska Software 2013-2014. All rights reserved.
Install xpp-foun.20-00-560.en.msi
Download xpp-foun.20-00-560.en.msi
Download list of available updates
Contacting server upd1.alaska-software.net
ok
Request xpp-foun.20-00-560.en.msi from upd1.alaska-software.net
ok
Download xpp-foun.20-00-560.en.msi from dl1.alaska-software.com
...........ok
Installer returned with error: 3010. See installation log for details.
Command failed. See log for details

and this is the log:

[2014-12-18T12:41:46.579][Info] asget started
[2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\product.config
[2014-12-18T12:41:46.579][Info] Executing command install
[2014-12-18T12:41:46.579][Info] Install xpp-foun.20-00-560.en.msi
[2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.msi
[2014-12-18T12:41:46.579][Info] Download xpp-foun.20-00-560.en.msi
[2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\update-list.xml
[2014-12-18T12:41:46.579][Warning] Build number does not match in update-list.xml
[2014-12-18T12:41:46.579][Info] update-list.xml not up to date
[2014-12-18T12:41:46.579][Info] Download list of available updates
[2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\
[2014-12-18T12:41:46.579][Info] Temp Path calculated: C:\Users\EDGARB~1\AppData\Local\Temp\update-list.xml
[2014-12-18T12:41:46.579][Info] Open internet subsystem
[2014-12-18T12:41:46.579][Info] Create connection to upd1.alaska-software.net
[2014-12-18T12:41:46.579][Info] Request created: updateservice/ListAvailableUpdates?cPK=ABAB3H-SCPDDW-F5FYCS-2ZPU2V-NWLFVD&cBID=556
[2014-12-18T12:41:46.579][Info] Send request
[2014-12-18T12:41:47.811][Info] Write list to output
[2014-12-18T12:41:47.811][Info] Open internet subsystem
[2014-12-18T12:41:47.811][Info] Create connection to upd1.alaska-software.net
[2014-12-18T12:41:47.811][Info] Request created: 
updateservice/GetDownloadPasskey?cPK=ABAB3H-SCPDDW-F5FYCS-2ZPU2V-NWLFVD&cAK=ABAGK6-7KXFBS-PJH83V-2WAK8Y-HDNZS2&cFileName=xpp-foun.20-00-560.en.msi
[2014-12-18T12:41:47.811][Info] Send request
[2014-12-18T12:41:48.685][Info] Temp Path calculated: C:\Users\EDGARB~1\AppData\Local\Temp\xpp-foun.20-00-560.en.msi
[2014-12-18T12:41:48.685][Info] Open internet subsystem
[2014-12-18T12:41:48.685][Info] Create connection to dl1.alaska-software.com
[2014-12-18T12:41:48.685][Info] Request created: user-account-mgmt/DownloadMgr/RetrieveFileByPassKey?PASSKEY=e10d9430-fe6c-4f79-b904-1f6166b907b1
[2014-12-18T12:41:48.685][Info] Send request
[2014-12-18T12:41:55.486][Info] Received 3473408 of 38481920 bytes
[2014-12-18T12:41:58.825][Info] Received 7323648 of 38481920 bytes
[2014-12-18T12:42:02.101][Info] Received 11173888 of 38481920 bytes
[2014-12-18T12:42:05.642][Info] Received 15024128 of 38481920 bytes
[2014-12-18T12:42:11.944][Info] Received 18857984 of 38481920 bytes
[2014-12-18T12:42:17.420][Info] Received 22708224 of 38481920 bytes
[2014-12-18T12:42:22.568][Info] Received 26558464 of 38481920 bytes
[2014-12-18T12:42:27.139][Info] Received 30408704 of 38481920 bytes
[2014-12-18T12:42:31.600][Info] Received 34258944 of 38481920 bytes
[2014-12-18T12:42:35.672][Info] Received 38109184 of 38481920 bytes
[2014-12-18T12:42:36.109][Info] Received C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.msi
[2014-12-18T12:42:36.109][Info] Set package UI
[2014-12-18T12:42:36.109][Info] Logs installation to C:\Users\Edgar 
Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.20141218.log
[2014-12-18T12:42:36.109][Info] Install product
[2014-12-18T12:45:22.638][Info] Reload configuration
[2014-12-18T12:45:22.638][Error] Installer returned with error: 3010. See installation log for details.
[2014-12-18T12:45:22.638][Info] No request for workbench restart
[2014-12-18T12:45:22.638][Info] asget exit failure


Em 18/12/2014 08:44, Till Warweg escreveu:
> Edgar,
>
> If the tool is there, can you start it? For example, if you enter
>
>   asget /list [ENTER]
>
> on the command line, what does it say?
>

Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

Hi Mr Borger,

So the download of Xbase++ 2.00.560 successfully went through and you have 
been able to start the update procedure. The installation failed because of 
MSI error 3010.

We have two issues now.

1) You can not initiate the update procedure from the workbench
2) Once initiated, the installation of the update fails.

I like you to send the log file that was created by the MSI installer to 
support@alaska-software.com. This is the path of the logfile on your hard 
drive:

C:\Users\Edgar 
Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.20141218.log

I hope we are able to resolve the issue before we close our office tomorrow 


With my best regards,

  Andreas Herdt
  Alaska Software

--------------------------------------------------------------------

Technical Support:      support@alaska-software.com

News Server:            news.alaska-software.com
Homepage:               http://www.alaska-software.com
WebKnowledgeBase:       http://www.alaska-software.com/kbase.shtm

Fax European Office:    +49 (0) 61 96 - 77 99 99 23
Fax US Office:          +1 (646) 218 1281
--------------------------------------------------------------------

"Edgar Borger" <eborger@terra.com.br> wrote in message 
news:498990f9$4b4c1c90$4f253@news.alaska-software.com...
> Hello Till,
>
> I went i little further...
>
> I manually called asget to install the updates.
> it works, so part of the problem is that the workbench does not call (not 
> find maybe) asget properly....
>
> this as my first call
>
> C:\Users\Edgar Borger\AppData\Roaming\Alaska-Software\xpp20>asget /install 
> xpp-foun.20-00-556.en.msi
> Alaska Update Tool Version 2.00.554
> Copyright (c) Alaska Software 2013-2014. All rights reserved.
> Install xpp-foun.20-00-556.en.msi
> Download xpp-foun.20-00-556.en.msi
> Request xpp-foun.20-00-556.en.msi from upd1.alaska-software.net
> ok
> Download xpp-foun.20-00-556.en.msi from dl1.alaska-software.com
> ...........ok
> Active build number is 556
> Command succeeded
>
> so the first one (556) worked ok.
>
> then the second (560)
>
> asget /install xpp-foun.20-00-560.en.msi
>
> Alaska Update Tool Version 2.00.554
> Copyright (c) Alaska Software 2013-2014. All rights reserved.
> Install xpp-foun.20-00-560.en.msi
> Download xpp-foun.20-00-560.en.msi
> Download list of available updates
> Contacting server upd1.alaska-software.net
> ok
> Request xpp-foun.20-00-560.en.msi from upd1.alaska-software.net
> ok
> Download xpp-foun.20-00-560.en.msi from dl1.alaska-software.com
> ...........ok
> Installer returned with error: 3010. See installation log for details.
> Command failed. See log for details
>
> and this is the log:
>
> [2014-12-18T12:41:46.579][Info] asget started
> [2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\product.config
> [2014-12-18T12:41:46.579][Info] Executing command install
> [2014-12-18T12:41:46.579][Info] Install xpp-foun.20-00-560.en.msi
> [2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.msi
> [2014-12-18T12:41:46.579][Info] Download xpp-foun.20-00-560.en.msi
> [2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\update-cache\update-list.xml
> [2014-12-18T12:41:46.579][Warning] Build number does not match in 
> update-list.xml
> [2014-12-18T12:41:46.579][Info] update-list.xml not up to date
> [2014-12-18T12:41:46.579][Info] Download list of available updates
> [2014-12-18T12:41:46.579][Info] Path calculated: C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\update-cache\
> [2014-12-18T12:41:46.579][Info] Temp Path calculated: 
> C:\Users\EDGARB~1\AppData\Local\Temp\update-list.xml
> [2014-12-18T12:41:46.579][Info] Open internet subsystem
> [2014-12-18T12:41:46.579][Info] Create connection to 
> upd1.alaska-software.net
> [2014-12-18T12:41:46.579][Info] Request created: 
> updateservice/ListAvailableUpdates?cPK=ABAB3H-SCPDDW-F5FYCS-2ZPU2V-NWLFVD&cBID=556
> [2014-12-18T12:41:46.579][Info] Send request
> [2014-12-18T12:41:47.811][Info] Write list to output
> [2014-12-18T12:41:47.811][Info] Open internet subsystem
> [2014-12-18T12:41:47.811][Info] Create connection to 
> upd1.alaska-software.net
> [2014-12-18T12:41:47.811][Info] Request created: 
> updateservice/GetDownloadPasskey?cPK=ABAB3H-SCPDDW-F5FYCS-2ZPU2V-NWLFVD&cAK=ABAGK6-7KXFBS-PJH83V-2WAK8Y-HDNZS2&cFileName=xpp-foun.20-00-560.en.msi
> [2014-12-18T12:41:47.811][Info] Send request
> [2014-12-18T12:41:48.685][Info] Temp Path calculated: 
> C:\Users\EDGARB~1\AppData\Local\Temp\xpp-foun.20-00-560.en.msi
> [2014-12-18T12:41:48.685][Info] Open internet subsystem
> [2014-12-18T12:41:48.685][Info] Create connection to 
> dl1.alaska-software.com
> [2014-12-18T12:41:48.685][Info] Request created: 
> user-account-mgmt/DownloadMgr/RetrieveFileByPassKey?PASSKEY=e10d9430-fe6c-4f79-b904-1f6166b907b1
> [2014-12-18T12:41:48.685][Info] Send request
> [2014-12-18T12:41:55.486][Info] Received 3473408 of 38481920 bytes
> [2014-12-18T12:41:58.825][Info] Received 7323648 of 38481920 bytes
> [2014-12-18T12:42:02.101][Info] Received 11173888 of 38481920 bytes
> [2014-12-18T12:42:05.642][Info] Received 15024128 of 38481920 bytes
> [2014-12-18T12:42:11.944][Info] Received 18857984 of 38481920 bytes
> [2014-12-18T12:42:17.420][Info] Received 22708224 of 38481920 bytes
> [2014-12-18T12:42:22.568][Info] Received 26558464 of 38481920 bytes
> [2014-12-18T12:42:27.139][Info] Received 30408704 of 38481920 bytes
> [2014-12-18T12:42:31.600][Info] Received 34258944 of 38481920 bytes
> [2014-12-18T12:42:35.672][Info] Received 38109184 of 38481920 bytes
> [2014-12-18T12:42:36.109][Info] Received C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.msi
> [2014-12-18T12:42:36.109][Info] Set package UI
> [2014-12-18T12:42:36.109][Info] Logs installation to C:\Users\Edgar 
> Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.20141218.log
> [2014-12-18T12:42:36.109][Info] Install product
> [2014-12-18T12:45:22.638][Info] Reload configuration
> [2014-12-18T12:45:22.638][Error] Installer returned with error: 3010. See 
> installation log for details.
> [2014-12-18T12:45:22.638][Info] No request for workbench restart
> [2014-12-18T12:45:22.638][Info] asget exit failure
>
>
> Em 18/12/2014 08:44, Till Warweg escreveu:
>> Edgar,
>>
>> If the tool is there, can you start it? For example, if you enter
>>
>>   asget /list [ENTER]
>>
>> on the command line, what does it say?
>>
>
>
> -- 
> Edgar Borger
> Softsupply Informatica Ltda.
> Rua Alagoas, 48
> Sao Paulo, SP
> 01242-000
> Tel : (5511) 3159-1997
> Fax : (5511) 3255-5224

just sent the log file of manually started update of 560.

maybe the error is result of "start latter" when asked to restart my system????


after that, restarted the system, started workbench and got
(error): Plugin (XWBDOT20) not found!

auto updates still don't work.

Regards,
Edgar


Em 18/12/2014 13:19, Andreas Herdt escreveu:
> Hi Mr Borger,
>
> So the download of Xbase++ 2.00.560 successfully went through and you have been able to start the update procedure. The installation failed because of
> MSI error 3010.
>
> We have two issues now.
>
> 1) You can not initiate the update procedure from the workbench
> 2) Once initiated, the installation of the update fails.
>
> I like you to send the log file that was created by the MSI installer to support@alaska-software.com. This is the path of the logfile on your hard drive:
>
> C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.20141218.log
>
> I hope we are able to resolve the issue before we close our office tomorrow 
>
> With my best regards,
>


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

I applied 570 manually yesterday, and apparently everything went OK
now my xbase has been deactivated when when I try to activate it says limit exceeded ????

please advise urgently, I cannot wait until Jan.....




Em 18/12/2014 13:30, Edgar Borger escreveu:
> just sent the log file of manually started update of 560.
>
> maybe the error is result of "start latter" when asked to restart my system????
>
>
> after that, restarted the system, started workbench and got
> (error): Plugin (XWBDOT20) not found!
>
> auto updates still don't work.
>
> Regards,
> Edgar
>
>
> Em 18/12/2014 13:19, Andreas Herdt escreveu:
>> Hi Mr Borger,
>>
>> So the download of Xbase++ 2.00.560 successfully went through and you have been able to start the update procedure. The installation failed because of
>> MSI error 3010.
>>
>> We have two issues now.
>>
>> 1) You can not initiate the update procedure from the workbench
>> 2) Once initiated, the installation of the update fails.
>>
>> I like you to send the log file that was created by the MSI installer to support@alaska-software.com. This is the path of the logfile on your hard
>> drive:
>>
>> C:\Users\Edgar Borger\AppData\Roaming\alaska-software\xpp20\update-cache\xpp-foun.20-00-560.en.20141218.log
>>
>> I hope we are able to resolve the issue before we close our office tomorrow 
>>
>> With my best regards,
>>
>
>


--
Edgar Borger
Softsupply Informatica Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com

Am 19.12.2014 um 14:05 schrieb Edgar Borger:
> I applied 570 manually yesterday, and apparently everything went OK
> now my xbase has been deactivated when when I try to activate it says
> limit exceeded ????
>
> please advise urgently, I cannot wait until Jan.....

you can use the Workbench even when it is "not activated" 

Regards
Hubert

Thanks Hubert.

Merry Christmas and happy new year to all of you !



On 20/12/2014 11:22, "Hubert Brandel" wrote:
> Am 19.12.2014 um 14:05 schrieb Edgar Borger:
>> I applied 570 manually yesterday, and apparently everything went OK
>> now my xbase has been deactivated when when I try to activate it says
>> limit exceeded ????
>>
>> please advise urgently, I cannot wait until Jan.....
>
> you can use the Workbench even when it is "not activated" 
>
> Regards
> Hubert
>


--
Edgar Borger
Softsupply Info. e Cultura Ltda.
Rua Alagoas, 48
Sao Paulo, SP
01242-000
Tel : (5511) 3159-1997
Fax : (5511) 3255-5224

---
Este email foi escaneado pelo Avast antivírus.
http://www.avast.com