Hi,

I just activated Xbase++ 2.0 and I want download updates too.
There are four updates - 556, 560, 570, 575.
Is it enough download and install last one build 575 or I must step-by-step 
download and install all 4 files?

TIA & Regards
                         Zdeno

Am 27.02.2015 12:24, schrieb Zdenko Bielik:
> Hi,
>
> I just activated Xbase++ 2.0 and I want download updates too.
> There are four updates - 556, 560, 570, 575.
> Is it enough download and install last one build 575 or I must
> step-by-step download and install all 4 files?
>
> TIA & Regards
>                          Zdeno
>
Hello Zdeno,

each update is a complete-version. 575 is sufficient.

Regards,

Werner

Hi,

ok, thanks.
Anyway, if I want download any updates, message with next info is displayed:

An error was returned by the Update Manager:
Your download benefit expired on(22.10.2014)
Pleae check the log for deteils.


Why? I just checked my status about active subscription in my Account on 
Alaska's web site, and it is valid to 2015-10-22.

       Zdeno

Dear Zdeno,

  It seems that your product key wasn't associated correctly
with your customer account, which is probably why the
update fails. Were you able to activate your copy of Xbase++?

Regards,
  Till Warweg
  [Alaska Software]

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"Zdenko Bielik" schrieb im Newsbeitrag news:7783cc4d$5d32b3f3$236e1b@news.alaska-software.com...
> Hi,
> 
> ok, thanks.
> Anyway, if I want download any updates, message with next info is displayed:
> 
> An error was returned by the Update Manager:
> Your download benefit expired on(22.10.2014)
> Pleae check the log for deteils.
> 
> 
> Why? I just checked my status about active subscription in my Account on 
> Alaska's web site, and it is valid to 2015-10-22.
> 
>       Zdeno 
>

Hi Till,

yes, it was activated without problem.
If I select About... item from Help menu,
there is my Product key included and status is Activated.

          Zdeno


"Till Warweg" napísal v správe 
news:4db31b11$3f382b41$2381df@news.alaska-software.com...

Dear Zdeno,

  It seems that your product key wasn't associated correctly
with your customer account, which is probably why the
update fails. Were you able to activate your copy of Xbase++?

Regards,
  Till Warweg
  [Alaska Software]

--------------------------------------------------------------------
Technical Support:         support@alaska-software.com
News Server:                 news.alaska-software.com
Homepage:                     http://www.alaska-software.com
KnowledgeBase:            http://www.alaska-software.com/kb
--------------------------------------------------------------------



"Zdenko Bielik" schrieb im Newsbeitrag 
news:7783cc4d$5d32b3f3$236e1b@news.alaska-software.com...
> Hi,
>
> ok, thanks.
> Anyway, if I want download any updates, message with next info is 
> displayed:
>
> An error was returned by the Update Manager:
> Your download benefit expired on(22.10.2014)
> Pleae check the log for deteils.
>
>
> Why? I just checked my status about active subscription in my Account on 
> Alaska's web site, and it is valid to 2015-10-22.
>
>       Zdeno

Dear Zdeno,

  Thank you for the info.
Meanwhile, I've checked your customer record and it appears
as if the problem is due to simple human error; back when we
introduced the activation mechanism, there was a small
period where product keys had to be associated manually
during subscription renewal. Apparently, this did not happen
in your case and probably is the reason why you were able
to activate but couldn't update.

Your customer record has been corrected in the meantime.
Could you please try again?

@all: Should anybode else see this strange "download
benefit error" when attempting to update, please call in so
we can set your records straight!

Regards,
  Till Warweg
  [Alaska Software]

--------------------------------------------------------------------
Technical Support:         support@alaska-software.com
News Server:                 news.alaska-software.com
Homepage:                     http://www.alaska-software.com
KnowledgeBase:            http://www.alaska-software.com/kb
--------------------------------------------------------------------



"Zdenko Bielik" schrieb im Newsbeitrag news:7f9237dc$683e5852$238545@news.alaska-software.com...
> Hi Till,
>
> yes, it was activated without problem.
> If I select About... item from Help menu,
> there is my Product key included and status is Activated.
>
>          Zdeno
>
>
> "Till Warweg" napísal v správe news:4db31b11$3f382b41$2381df@news.alaska-software.com...
>
> Dear Zdeno,
>
>  It seems that your product key wasn't associated correctly
> with your customer account, which is probably why the
> update fails. Were you able to activate your copy of Xbase++?
>
> -- 
> Regards,
>  Till Warweg
>  [Alaska Software]
>
> --------------------------------------------------------------------
> Technical Support:         support@alaska-software.com
> News Server:                 news.alaska-software.com
> Homepage:                     http://www.alaska-software.com
> KnowledgeBase:            http://www.alaska-software.com/kb
> --------------------------------------------------------------------
>
>
>
> "Zdenko Bielik" schrieb im Newsbeitrag news:7783cc4d$5d32b3f3$236e1b@news.alaska-software.com...
>> Hi,
>>
>> ok, thanks.
>> Anyway, if I want download any updates, message with next info is displayed:
>>
>> An error was returned by the Update Manager:
>> Your download benefit expired on(22.10.2014)
>> Pleae check the log for deteils.
>>
>>
>> Why? I just checked my status about active subscription in my Account on Alaska's web site, and it is valid to 
>> 2015-10-22.
>>
>>       Zdeno
>

Dear Till,

ok, it works now yet.
Last build is downloaded and installed already.

Many thanks

      Zdeno

Till,

> @all: Should anybode else see this strange "download
> benefit error" when attempting to update, please call in so
> we can set your records straight!

No, not this one but I do get an error when contacting the update server:

An error occured while creating the dialog:
Error contacting the update server. Please check
yout network connection and try again later. If
this problem persists, contact Alaska Software.

I do have a proper network connection, but even a restart of my machine did
not make any difference. This problem seems to be here a couple of days
already. If had hadn't read about the new update here in the newsgroup, I
would have missed it.

Peter

Peter, 

  According to our logs the update server hasn't processed
any requests since around Sunday, although the system
itself was up. This is strange...

Meanwhile, the server was restarted - could you please
try again?

Kind regards,
  Till Warweg
  [Alaska Software]

--------------------------------------------------------------------
Technical Support:         support@alaska-software.com
News Server:                 news.alaska-software.com
Homepage:                     http://www.alaska-software.com
KnowledgeBase:            http://www.alaska-software.com/kb
--------------------------------------------------------------------



"Peter Alderliesten" schrieb im Newsbeitrag news:lymit1tat40d.13njhyq0ikslu.dlg@40tude.net...
> Till,
> 
>> @all: Should anybode else see this strange "download
>> benefit error" when attempting to update, please call in so
>> we can set your records straight!
> 
> No, not this one but I do get an error when contacting the update server:
> 
> An error occured while creating the dialog:
> Error contacting the update server. Please check
> yout network connection and try again later. If
> this problem persists, contact Alaska Software.
> 
> I do have a proper network connection, but even a restart of my machine did
> not make any difference. This problem seems to be here a couple of days
> already. If had hadn't read about the new update here in the newsgroup, I
> would have missed it.
> 
> Peter

FYI... After I saw Itai's "Problems With New Realease - 575" posting I
tried to go into the Workbench Update Manager and experieced the same
as Peter.

I also noticed that my Xbase++ is "Not Activated" again after I
upgraded to 575 last week.  I did not notice if this happened
imediately after my 575 upgrade as I was focusing on seeing if there
had been any progress on the completion of the CXP documentation.

I have only ever activated the product on my main development laptop
and have not made any hardware changes to it with the exception of
installing some drivers for the Thinkpad OneLink docking station in
the hopes of getting the USB posts on it to run at 3.0(as they should)
instead of 2.0.

I will reactivate it again this morning.

Regards... Jonathan

On Mon, 02 Mar 2015 15:21:34 +0100, Till Warweg wrote:

>Peter, 
>
>  According to our logs the update server hasn't processed
>any requests since around Sunday, although the system
>itself was up. This is strange...
>
>Meanwhile, the server was restarted - could you please
>try again?

Till,

>   According to our logs the update server hasn't processed
> any requests since around Sunday, although the system
> itself was up. This is strange...
> 
> Meanwhile, the server was restarted - could you please
> try again?

Works again.
Checked with the external drive as well, install stays activated.

Peter