Alaska Software Inc. - New Product-Maintenance-Policy endorsed (2006-11-24)
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AuthorTopic: New Product-Maintenance-Policy endorsed (2006-11-24)
Steffen F. Pirsig [Alaska Software]New Product-Maintenance-Policy endorsed (2006-11-24)
on Fri, 24 Nov 2006 19:44:07 +0100
Dear Xbase++ community,

In the aftermath of the Xbase++ 1.9 release, and in order to serve better
our customer base and respond more adequately to individual customer
demands, we would like to present Alaska Software's newly elaborated
Product-Maintenance-Policy stipulations.

We are convinced that delivering a great product can always be only one side
of the coin; the other side ought to be the services and support completing
the product. Hence, to cut down time-to-market for critical fixes and to
provide all Xbase++ developers a continuous stream of hotfixes and/or new
features, it was indispensable to have a New Product-Maintenance-Policy
worded out and put into practice:

http://www.alaska-software.com/fixes/overview.shtm

Therefore, we encourage every Xbase++ customer to carefully read through the
Product-Maintenance-Policy documentation, which explains in great detail the
definitions of Hotfixes, Hotfix-Rollups, Service-Levels, and how they will
be handled going forward.

Should you have questions, or you would like to voice your opinion and/or
give us constructive feedback related to these new stipulations; in any
case, we look forward to receiving your emails:
mailto:info@alaska-software.com?SUBJECT=PMP-Question:

You have not yet familiarized yourself with Xbase++ 1.9? Take a few minutes
and click here: http://www.alaska-software.com/products/xpp/changes_v19.shtm
to learn more about the ever enhanced Clipper compatibility, the various
fixes that have been accomplished and an extraordinary extensive catalog of
innovative features.

But, stay wired as the first set of hotfix-rollups is already in the
pipeline.

With kind regards,
Alaska Software